At a Glance
- Tasks: Provide technical support and troubleshoot issues in secure environments.
- Company: Join an award-winning organisation focused on Defence and National Security.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic team environment with a commitment to inclusivity and accessibility.
- Why this job: Make a real impact on critical technology projects that enhance security.
- Qualifications: Experience with Windows, Azure, and end-user support is essential.
The predicted salary is between 40000 - 45000 £ per year.
Location: Farnborough (On-site, 5 days per week)
Employment Type: Permanent
Salary: Up to £40,000 per year
Security Clearance: DV clearance required; candidates with active SC clearance may be considered.
We are seeking a Support Engineer to join a specialist team delivering secure digital solutions that support Defence and National Security missions. This role provides the opportunity to work on complex technical challenges within highly secure environments, where reliability, security, and innovation are essential. You will play a key role in supporting systems and users that contribute to critical operational outcomes.
Role Overview
As a Support Engineer, you will provide technical support across secure environments, working alongside engineering, architecture, and delivery teams. You will be responsible for troubleshooting issues, maintaining services, supporting end users, and ensuring systems remain reliable and secure.
Key Responsibilities
- Provide 1st and 2nd line technical support for systems, services, and infrastructure.
- Respond to support requests, manage incidents, and provide regular updates to users.
- Troubleshoot and resolve hardware, software, and application issues.
- Deliver desk-side and remote end-user support.
- Monitor alerts, investigate issues, and escalate complex problems where required.
- Maintain accurate incident records and ensure tickets are updated appropriately.
- Document solutions and contribute to knowledge base improvements.
- Support incident management processes when required.
- Communicate planned maintenance activities and service updates.
- Assist with user onboarding, device provisioning, and endpoint management.
- Support occasional travel to remote sites when required.
The ideal candidate will have experience with:
- Windows 10/11 administration.
- Azure, Entra ID, and Active Directory administration.
- Microsoft 365 administration.
- Endpoint management and device provisioning.
- PowerShell scripting and automation.
- End-user support and user onboarding processes.
- Security concepts including MFA and Conditional Access.
- ITSM tools such as Atlassian or equivalent platforms.
- Exposure to Linux environments (Ubuntu/CentOS).
Desirable Experience
- Windows Server administration and support.
- macOS MDM experience.
- Group Policy creation and troubleshooting.
- Developing and maintaining PowerShell scripts.
About The Opportunity
You will be joining a team focused on delivering secure, mission-critical technology solutions for Defence and National Security customers. The organisation works across secure digital innovation, cloud technologies, and modern engineering practices to help customers address complex challenges in highly secure environments.
Why Join?
This is an opportunity to work on meaningful technology projects, collaborate with experienced professionals, and contribute to solutions where security and operational impact are at the forefront. The company values agility, security, innovation, quality, collaboration, and inclusivity, creating an environment where talented individuals can make a real difference.
Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take a minimum 18 weeks.
We are committed to fostering an inclusive, equitable and accessible workplace where everyone feels valued and supported. We welcome applications from all individuals, regardless of background or identity, and we encourage candidates who may not meet every listed requirement to still apply. If you require any adjustments or support during the recruitment process, please let us know and we will work with you to ensure a fair and accessible experience.
Please Note: If a high volume of applications is received, only candidates shortlisted will be contacted.
Support Engineer in Farnham employer: Free-Work UK
Flotek Group is an exceptional employer, offering a dynamic work environment in Bridgend, St Asaph, or Plymouth, where employees are at the heart of our values-led business. With a focus on professional growth, we provide ample opportunities for learning and development within one of the UK's fastest-growing Managed Service Providers, alongside competitive benefits such as a staff share equity scheme and increasing holiday entitlement. Join us to be part of a passionate team dedicated to delivering world-class IT solutions while enjoying a supportive and collaborative culture.
StudySmarter Expert Advice🤫
We think this is how you could land Support Engineer in Farnham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Free-Work UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Free-Work UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Free-Work UK!
✨Direct Apply to Free-Work UK
Let's not forget to apply directly through the Free-Work UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Support Engineer in Farnham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Free-Work UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Free-Work UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Free-Work UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
