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- Tasks: Provide first-line support for Epicor ERP and improve reporting processes.
- Company: Join a market-leading business known for operational excellence and growth.
- Benefits: Competitive salary, holiday, training, progression, and pension.
- Why this job: Become a key ERP expert while making a real impact in a supportive environment.
- Qualifications: Experience with Epicor ERP and strong problem-solving skills required.
- Other info: Dynamic role with clear career progression opportunities.
The predicted salary is between 32000 - 39000 £ per year.
This is a great opportunity for someone with Epicor experience who wants to join a market-leading business that will provide on-the-job training and a clear framework to support long-term career progression. This company is a well-established and growing organisation with a strong reputation for operational excellence and continuous improvement. They rely heavily on Epicor ERP to support manufacturing and distribution operations and are now looking to add a dedicated Epicor Support Analyst who can help the business get the very best out of the system.
With structured training and clear progression, this role offers the opportunity to become a key ERP and process expert within the organisation while benefiting from an excellent overall package. Within this role, you will act as the first point of contact for Epicor ERP support across all departments, resolving day-to-day user queries, troubleshooting system and process issues, and ensuring consistent and accurate use of Epicor. You will support reporting requirements using Epicor tools such as BAQs, dashboards and SSRS outputs, working closely with stakeholders to understand requirements and deliver meaningful, reliable information.
Continuous improvement is central to the role, identifying process gaps, improving system usage, and helping reduce repeat issues through better data, training, and documentation. The ideal candidate will have hands-on experience supporting Epicor ERP (Kinetic) in a manufacturing or distribution environment, with a strong troubleshooting mindset and confidence working with users across the business. You will be comfortable working with data and reports, have good documentation skills, and be able to translate operational issues into clear system or process improvements. Experience with Epicor reporting tools, master data, and ticket-based support environments would be highly beneficial.
This is an excellent opportunity for an Epicor professional to broaden their ERP, reporting, and business-facing skills while progressing into a senior ERP or systems role within a supportive, forward-thinking company.
The Role:
- Providing first-line support for Epicor ERP across all departments
- Running, maintaining, and improving Epicor reports (BAQs, dashboards, SSRS, data extracts)
- Troubleshooting system, process, data, and permissions-related issues
- Supporting and improving core business processes such as order-to-cash, procure-to-pay, inventory, and production reporting
- Assisting with master data governance and data quality
- Logging, managing, and resolving tickets in line with agreed SLAs
- Office-based, Monday to Friday 8:30 - 5:00pm
The Person:
- Experience supporting Epicor ERP (Kinetic) in a manufacturing or distribution environment
- Experience with Epicor reporting tools such as BAQs, dashboards, and SSRS
- Strong problem-solving and troubleshooting skills with attention to detail
- Confident communicating with users across operational and office-based teams
- Comfortable working with data and Excel, with good documentation skills
- Experience working in a ticket-based or SLA-driven support environment (desirable)
Epicor Support Analyst employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Epicor Support Analyst
✨Tip Number 1
Network like a pro! Reach out to current or former employees of the company on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to Epicor ERP. We should also think about specific examples from our past experiences that showcase our problem-solving skills and how we’ve improved processes.
✨Tip Number 3
Show off our enthusiasm for continuous improvement! During interviews, let’s discuss how we’ve identified gaps in processes before and what steps we took to enhance efficiency. This aligns perfectly with what they’re looking for.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen. Plus, it shows we’re genuinely interested in being part of the team.
We think you need these skills to ace Epicor Support Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your Epicor experience and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Epicor Support Analyst role and how you can contribute to our team. Keep it engaging and personal.
Showcase Your Problem-Solving Skills: Since troubleshooting is key in this role, share examples of how you've tackled challenges in the past. We love seeing candidates who can think on their feet and come up with effective solutions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates!
How to prepare for a job interview at Free-Work UK
✨Know Your Epicor Inside Out
Make sure you brush up on your Epicor ERP knowledge before the interview. Familiarise yourself with its features, especially BAQs, dashboards, and SSRS outputs. Being able to discuss specific examples of how you've used these tools in past roles will show that you're not just familiar with the system but can also leverage it effectively.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled troubleshooting issues in previous positions. Think about specific challenges you faced, the steps you took to resolve them, and the outcomes. This will demonstrate your strong problem-solving mindset and attention to detail, which are crucial for the role.
✨Communicate Like a Pro
Since you'll be the first point of contact for Epicor support, practice articulating technical concepts in a way that's easy for non-technical users to understand. Role-play common scenarios with a friend or family member to build your confidence in communicating effectively across different teams.
✨Emphasise Continuous Improvement
Be ready to discuss how you've identified process gaps and implemented improvements in your previous roles. Highlight any initiatives you've led that resulted in better data quality or reduced repeat issues. This aligns perfectly with the company's focus on operational excellence and continuous improvement.
