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- Tasks: Troubleshoot and resolve IT issues, manage incidents, and support users with tech queries.
- Company: Join LA International, a globally recognised ICT Recruitment and Project Solutions Consultancy.
- Benefits: Enjoy competitive rates, professional development, and a supportive work environment.
- Why this job: Be part of a significant project and make a real impact in a progressive organisation.
- Qualifications: Experience with Windows 10, customer service skills, and effective communication are essential.
- Other info: Candidates with high-level security clearance are encouraged to apply; security checks may take up to 10 weeks.
The predicted salary is between 30000 - 42000 £ per year.
SC CLEARED Desktop Support Engineer 6 Month contract initially Based: Onsite in Leiston, Suffolk Rate: Market rates (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a Desktop Support Engineer on a significant program of work.
Responsibilities:
- Troubleshooting and resolving issues relating to networks, applications, software, hardware, VPNs, printers, and mobile phones.
- Managing incident queues
- Handling calls with customers, VIP user management
- Vendor management
- Responding in a timely fashion to reactive or proactive incidents
- Recording and documenting incident tickets
- Monitoring phones, emails, Microsoft Teams chat for incidents
- Management of Win-10 devices (Microsoft Managed Devices)
- Technical troubleshooting, issue identification, and resolution for services running in Windows 10
- Antivirus management (Defender/McAfee)
- Device movement between desks as per project requirements
- Unpacking and repackaging of laptops/desktops for delivery and setup
- Creating technical project documentation, reports, and manuals
- Building & deploying workstations with standard images
- Providing Tech-Bar support for user queries
- Hardware Asset and CDM Management
- IT Desk Moves, patching, training/meeting room setup, loan laptop management
- Managing IT kit retirement and device disposal
- Supporting printers, including consumable replacement
- Active Directory management, account unlocks, password resets
- Travel within Leiston area using onsite vehicle to support users
Key Skills & Experience:
- Experience troubleshooting Windows 10 issues
- Knowledge of Starlink satellite network device configuration
- Experience configuring iPhone/iPad
- Managing Azure AD user accounts (Joiner/Leaver/Mover)
- Creating Microsoft Teams in admin portal
- L1 support for applications & SharePoint
- Support troubleshooting Office apps
- Effective communication skills
- Multitasking and time management
- Customer service experience
- Strong written and verbal communication skills
- Self-motivated with willingness to learn
- Ability to work independently and resolve issues
- Problem solving and root cause analysis skills
- Understanding of virtualization, Intune administration
- Supporting conference room devices and managing cloud printing
- Asset inventory management
- Experience with Microsoft Managed Desktop environment
- ITIL certification or process knowledge
This is an excellent opportunity on a significant project. If you are looking for your next exciting role, apply now to have your CV reviewed. We will respond promptly.
Note: Candidates with or who have held high-level security clearance are encouraged to apply. Successful applicants will need to undergo security clearance, which can take up to 10 weeks.
LA International is a UK-based ICT Recruitment and Project Solutions Consultancy, operating globally. We welcome applications from diverse backgrounds and communities.
LA International has received multiple awards, including the Queen’s Award for Enterprise: International Trade, for consecutive periods.
Desktop Support Engineer (IT) / Contractor employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Desktop Support Engineer (IT) / Contractor
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows 10 troubleshooting and Azure AD management. Being able to discuss your hands-on experience with these tools during an interview will set you apart.
✨Tip Number 2
Brush up on your customer service skills, as this role involves handling calls with customers and managing VIP users. Prepare examples of how you've successfully resolved issues for users in the past to demonstrate your capability.
✨Tip Number 3
Since the role requires effective communication, practice articulating technical concepts in a simple manner. This will help you convey your ideas clearly during interviews, especially when discussing troubleshooting processes.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who have experience with similar roles. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Desktop Support Engineer (IT) / Contractor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in troubleshooting Windows 10 issues, managing Azure AD user accounts, and providing customer service. Use keywords from the job description to demonstrate your fit for the role.
Craft a Strong Cover Letter: Write a cover letter that showcases your technical skills and experience related to the responsibilities listed in the job description. Mention your ability to manage incident queues and provide Tech-Bar support, as well as your effective communication skills.
Highlight Relevant Certifications: If you have any ITIL certification or knowledge of processes, be sure to include this in your application. It shows your commitment to best practices in IT service management, which is valuable for this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Desktop Support Engineer.
How to prepare for a job interview at Free-Work UK
✨Know Your Technical Stuff
Make sure you're well-versed in troubleshooting Windows 10 issues and familiar with the tools mentioned in the job description. Brush up on your knowledge of Starlink satellite network device configuration and Microsoft Managed Desktop environments, as these will likely come up during the interview.
✨Demonstrate Your Customer Service Skills
Since this role involves handling calls with customers and managing VIP users, be prepared to discuss your previous customer service experiences. Share specific examples of how you've effectively communicated and resolved issues for users in the past.
✨Showcase Your Problem-Solving Abilities
Prepare to discuss your approach to troubleshooting and root cause analysis. Think of a few scenarios where you successfully identified and resolved technical issues, and be ready to explain your thought process during those situations.
✨Ask Insightful Questions
At the end of the interview, don't forget to ask questions that show your interest in the role and the company. Inquire about the team dynamics, ongoing projects, or opportunities for professional development within the organisation. This demonstrates your enthusiasm and commitment to contributing positively.
