User Researcher (IT) / Contractor in City of Westminster

Overview

SC CLEARED User Researcher

6 Month contract initially

Based: Remote/Max 1 day per month

Rate: Market rates p/d - (via Umbrella company)

We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you can really make a difference. We have a great opportunity for a User Researcher to join the team.

The User Experience Researcher will be primarily responsible for management of the research team, implementation and management of research processes, overseeing and assigning appropriate workloads (sprint planning) and ensuring the team is working efficiently and in line with the SME priorities. Providing roadmaps and timelines of completion for project work with strategic insight.

Key Responsibilities:

• Managing the User research team and assume responsibility for outputs/deliverables
• Working alongside the Digital Performance & Optimisation Lead to define, implement and champion user centered design strategy and processes
• Ownership of the SME Customer Research Panel - recruitment, engagement and controls
• Designing and conducting usability research both online and in the field and provide recommendations for improvement
• Serve as a member of a team that acts as a 'repository' of research-based usability knowledge
• Work with project Stakeholders and team members to test business requirements using the most appropriate method
• Lead, develop and motivate the User Research Team
• Determine user needs by conducting in-depth analysis across a range of research practices
• Work with Designers & Content Designers to test proposed look & feel initiatives, working together to develop the most appropriate solution for customers
• Manage and develop other researchers to assure and improve research practice
• Lead moderated user testing and workshops
• Observe UX Team conducting user testing and workshops to ensure done in a compliant and effective way, providing feedback as appropriate
• Promote user centered design principles and best practice across Digital, SME and the Bank - developing a culture of research first
• Conduct in-house research to test new product and concept developments (including user requirements gathering and early stage concept and prototype testing, and other approaches to ensure the user need is fully understood in the service design)
• Consumer Duty - Maintain knowledge of and adherence to all relevant regulatory requirements

Key Skills & Experience:

• Usability moderating (all types, particularly one-on-one)
• Experimental design
• Test method selection
• Statistical/qualitative/quantitative analysis
• Presentations (verbal and written)
• Excellent communication and presentation skills, both written and oral
• Excellent relationship skills - able to operate effectively with internal stakeholders and with external suppliers and partners
• Proven experience of mentorship and management skills
• Proven experience of effective time management of self and others
• Ability to impact assess workload and manage delivery expectations and deadlines appropriately
• Choose appropriate methods and advise on application of research methods to assure best practice
• High level of customer focus and understanding of customer needs
• Experienced in usability test moderating (all types, particularly one-on-one)
• Participant recruiting/screener creation
• Proven experience of managing, executing and analysing usability test sessions
• Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services
• Demonstrable ability to take initiative and seek out opportunities to innovate and create effective change
• Precise and high attention to detail
• Be passionate about uses of information architecture/usability/accessibility
• Experience within a research and digital environment
• Uses strategic insight and aligns user research activities to inform decision making and action

This is an excellent opportunity on a great project of work. If you are looking for your next exciting opportunity, apply now for your CV to reach me directly; we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum 10 weeks.