Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Design user-centred services and improve customer experiences through innovative solutions.
- Company: Join a world-leading organisation with a progressive culture.
- Benefits: Competitive daily rate, remote work, and professional development opportunities.
- Why this job: Make a real impact by enhancing user journeys and service design.
- Qualifications: Degree in UX or relevant experience in Service Design required.
- Other info: Work remotely with occasional onsite collaboration in London.
The predicted salary is between 45000 - 63000 £ per year.
Overview
SC CLEARED. Service Designer role on a 6 month contract (initially). Based: Remote with a maximum of 1 day onsite per month in London. Rate: £Market rates per day (via Umbrella company). We have a great opportunity with a world leading organisation where you will be provided with support and development to succeed. A progressive organisation where you can really make a difference.
A Service Designer is sought to join the team.
Key Responsibilities
- Service designers are interested in what users are trying to do, service systems and processes, and the structure of the organisations that deliver them and user journeys.
- Service designers work by looking at the wider picture, connecting products and services to create a seamless customer experience and identify opportunities for improvement requiring support from wider teams to implement.
- Define and deliver work that creates lasting value and ensures projects achieve their goals through discovery, ideation, design, delivery and measuring impact.
- Review a journey from start to finish beyond digital, providing an end-to-end view of a product or service without reliance on other teams.
- Able to work independently and manage service design projects and problem statements while feeding activity to the broader Service Design team.
- Build strong relationships with stakeholders and competently present to all levels; have confidence pushing back when views do not align with project goals or user needs; escalate to the Service Design Lead when required.
- Conduct Service Discovery to identify and deliver high-quality, user-centered products and services.
- Create prototypes to demonstrate ideas and how to improve services.
- Research the problem space, working with the wider UX team and researchers to form and test ideas, designs and solutions with real users; communicate findings into actionable steps for stakeholders and teams.
- Design and deliver engaging workshops for teams, customers and stakeholders.
- Enable business focus around customer journey maps and service blueprints to understand current work and identify gaps to develop future state.
- Ideation and critical thinking: generate ideas and critique effectively; help teams improve creative capability.
- Think holistically when designing a product or service, while remaining detail-oriented and delivery-focused.
- Adhere to regulations including Consumer Duty, focusing on delivering good customer outcomes.
- Raise concerns and challenges to colleagues and senior stakeholders to advocate for the user experience and sound business decisions.
Key Skills & Experience
- Usability moderating (all types, particularly one-on-one)
- Experimental design
- Test method selection
- Statistical/qualitative/quantitative analysis
- Presentations (verbal and written)
Knowledge, Skills And Experience Required
- Degree in UX or relevant subject and/or solid experience in a Service Designer position
- Strong communication and presentation skills, both written and oral
- Excellent relationship skills – able to operate effectively with internal stakeholders and external suppliers/partners
- Effective time management of self
- Ability to review and prioritise workload while managing delivery expectations and deadlines
- Influence appropriate research methods to assure required outcomes
- High level of customer focus and understanding of customer needs
- Ability to user test moderating (all types, particularly one-on-one)
- Ability to recruit participants and create screeners for research
- Able to execute and analyse usability test sessions
- Understanding of agile environments and collaboration with UX teams, designers and developers
- Demonstrable initiative to innovate and create effective change
- Precise attention to detail
- Passion for information architecture/usability/accessibility
- Experience within a research and digital environment
- Uses strategic insight to align user research activities with decision making
This is an excellent opportunity on a great project. If you are looking for your next exciting opportunity, apply now for your CV to reach us directly; we will respond as soon as possible. Due to the nature and urgency of this post, candidates holding or who have held high-level security clearance are welcome to apply. Successful applicants will be required to obtain security clearance prior to appointment, which can take up to a minimum of 10 weeks.
LA International is a UK HMG-approved ICT recruitment and project solutions consultancy, operating globally. For security-cleared or non-clearance vacancies, LA International welcomes applications from all sections of the community and from people with diverse experience and backgrounds. Award-winning LA International, winner of multiple Recruiter Awards and The Queen’s Award for Enterprise: International Trade, has secured prestigious recognition for the second consecutive period.
Service Designer (IT) / Contractor in City of Westminster employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer (IT) / Contractor in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend virtual meetups, and engage with relevant online communities. You never know who might have the inside scoop on a Service Designer role or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in service design. Include case studies that demonstrate your process from discovery to delivery, and make sure to showcase how you’ve improved user experiences.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can articulate your experience with user journeys and stakeholder management. We want you to feel confident and ready to impress!
✨Tip Number 4
Apply through our website! It’s the quickest way to get your CV in front of us. Make sure to tailor your application to highlight your relevant experience and skills that align with the job description. Let’s get you that interview!
We think you need these skills to ace Service Designer (IT) / Contractor in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Service Designer role. Highlight your experience in user journeys, service systems, and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about service design and how you can contribute to our team. Share specific examples of your work that demonstrate your ability to create seamless customer experiences.
Showcase Your Communication Skills: Since strong communication is key for this role, ensure your written application is clear and concise. Use professional language but let your personality shine through – we want to get to know you!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, your application will reach us quickly, and we can start the conversation about your future with us!
How to prepare for a job interview at Free-Work UK
✨Know Your User Journey
As a Service Designer, it's crucial to understand the user journey inside out. Before your interview, map out potential user journeys related to the role and think about how you would improve them. This will show your depth of knowledge and your ability to think critically about user experiences.
✨Showcase Your Prototyping Skills
Be prepared to discuss your experience with creating prototypes. Bring examples of your work or be ready to talk through your process. Highlight how these prototypes have led to improved services or products, as this aligns perfectly with the responsibilities of the role.
✨Engage with Stakeholders
Demonstrate your ability to build relationships with stakeholders during the interview. Share examples of how you've successfully communicated and collaborated with different teams in the past. This will illustrate your strong communication skills and your capability to advocate for user needs.
✨Prepare for Problem-Solving Scenarios
Expect to face problem statements during your interview. Practice articulating your thought process on how you would approach these challenges. Use the STAR method (Situation, Task, Action, Result) to structure your responses, showcasing your critical thinking and delivery-focused mindset.
