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- Tasks: Provide top-notch IT support for Mac and Windows devices, troubleshooting and resolving issues.
- Company: Join a dynamic team in Shoreditch focused on innovative IT solutions.
- Benefits: Competitive salary, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real difference by enhancing user experience and supporting cutting-edge technology.
- Qualifications: 3+ years in IT support with strong communication and problem-solving skills.
- Other info: 6-month fixed-term contract with potential for career advancement.
The predicted salary is between 25000 - 30000 £ per year.
We are looking for an IT Support Analyst with 1st and 2nd Level experience in cloud infrastructure (SaaS), endpoint management (Intune), networking, Azure, and Office 365 hands-on support administration. This role would require a service-oriented attitude, excellent verbal and written skills, and a high focus on the quality of work towards end user support.
Responsibilities:
- Troubleshoot and diagnose issues affecting both Mac and Windows endpoint devices.
- End User Support and IT service desk ticketing ownership.
- Proficient with M365 and associated components.
- Azure administration and service troubleshooting.
- Intune (device setup, enrollment, and configuration).
- MS Teams configuration and troubleshooting.
- Outlook (OWA) and local app setup, configuration, and troubleshooting.
- One Drive (configuration and setup).
- Azure User account management.
- Documentation of procedures and standards (user guidance adoption, etc.).
- DNS management.
- Google Workspace exposure (Gdrive, Gmail, etc.).
- Mobile device configuration (Outlook and Teams App).
- Setup of new, moving, and leaving users.
- Be cognizant of operational security identifying changes to reduce risks.
- Adobe InDesign and related services support.
- Meeting room service management (Zoom and Teams).
- Knowbe4 training platform exposure and administration.
Required:
- 3+ Years' Experience in an IT Engineer role.
- Proven experience within a Microsoft environment.
- Excellent people, communication, and end user service skills.
This is a hybrid position based in Shoreditch for a duration of 6 months as a Fixed Term Contract. Salary will be around £25K - £30K.
Do send your CV to us in Word format along with your salary and notice period.
IT Support Analyst with 1st and 2nd Level Support in City of London employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst with 1st and 2nd Level Support in City of London
✨Tip Number 1
Network like a pro! Attend local tech meetups or online webinars related to IT support. It's a great way to meet industry folks and get your name out there. Plus, you never know who might have a lead on that perfect job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects, troubleshooting successes, and any cool stuff you've done with Azure or M365. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Prepare for interviews by role-playing common IT support scenarios. Brush up on your troubleshooting techniques for both Mac and Windows devices, and be ready to demonstrate your service-oriented attitude.
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who take the initiative. Make sure to tailor your application to highlight your experience with Intune, Azure, and end-user support to stand out from the crowd.
We think you need these skills to ace IT Support Analyst with 1st and 2nd Level Support in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with 1st and 2nd level support, especially in cloud infrastructure and endpoint management. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant experience!
Show Off Your Communication Skills: Since this role requires excellent verbal and written skills, include examples of how you've effectively communicated with end users or resolved issues. We love seeing candidates who can articulate their thoughts clearly!
Highlight Your Technical Know-How: Be sure to mention your proficiency with M365, Azure, Intune, and any other relevant tools. We’re looking for someone who can hit the ground running, so let us know what you’ve worked with before!
Follow Application Instructions: Don’t forget to send your CV in Word format along with your salary expectations and notice period. We appreciate attention to detail, and following our application process shows you’re serious about joining us!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud infrastructure, especially SaaS, and be ready to discuss your experience with Azure, M365, and Intune. Prepare to troubleshoot common issues that might come up during the interview, as practical examples can really impress.
✨Show Off Your Service Skills
This role is all about end-user support, so be prepared to demonstrate your service-oriented attitude. Think of specific instances where you've gone above and beyond for a user or resolved a tricky issue, and be ready to share those stories.
✨Communicate Clearly
Since excellent verbal and written skills are crucial, practice explaining technical concepts in simple terms. You might be asked to describe how you would handle a support ticket, so clarity and conciseness will be key to showcasing your communication prowess.
✨Document Your Successes
Be ready to discuss how you've documented procedures and standards in previous roles. Highlight any experience you have with creating user guides or training materials, as this shows your commitment to quality and user adoption.
