At a Glance
- Tasks: Lead seamless integration of capabilities into a next-gen Identity and Access Management service.
- Company: Join CGI, a recognised leader in tech innovation and inclusivity.
- Benefits: Competitive salary, excellent pension, private healthcare, and share scheme.
- Other info: Hybrid role with career growth opportunities in a friendly expert community.
- Why this job: Make a real-world impact while advancing secure digital services.
- Qualifications: Experience in service transition or management within secure environments.
The predicted salary is between 60000 - 75000 € per year.
At CGI, we are driving a critical transformation programme for our Space, Defence, and Intelligence business unit, delivering secure, high-impact solutions that enable mission success. We are seeking a Service Transition Manager to lead the seamless integration of capabilities into a next-generation Identity and Access Management service. In this role, you will shape service readiness, ensure operational continuity, and deliver measurable outcomes within a complex, security-cleared environment.
Working collaboratively with experts across CGI and our clients, you will take ownership of transition delivery, contribute innovative approaches, and play a key role in advancing secure digital services that make a real-world difference. Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position with frequent onsite commitments in Chippenham.
Candidate Profile
In this role, you will lead the end-to-end service transition of capabilities from an existing End User Services environment into a modern Identity and Access Management function. You will take ownership of planning, governance, and execution, ensuring all activities align with service readiness criteria and Defence assurance standards. Working across multiple stakeholders, you will drive collaboration, maintain control of risks and dependencies, and ensure knowledge is effectively transferred to enable a stable and successful transition into live service. You will also oversee Early Life Support and guide services into Business-as-Usual operations, ensuring performance, resilience, and continuous improvement.
- Lead & deliver end-to-end service transition activities aligned to defence governance
- Develop & maintain Service Transition Strategy, Plans, and critical path milestones
- Identify & manage risks through a structured RAID log, ensuring mitigation actions are tracked
- Coordinate & execute knowledge transfer, including documentation, training, and operational readiness
- Engage & influence stakeholders, reporting into governance forums and programme boards
- Oversee Early Life Support, ensuring service stability and controlled transition to BAU
- Manage & coordinate onboarding of services onto the platform within ICAM
- Produce & maintain transition artefacts including readiness evidence, ELS reports, and onboarding plans
Required Qualifications
To be successful in this role, you will bring strong experience in service transition or service management within secure or highly regulated environments, with a proven ability to deliver complex transitions aligned to governance standards. You should be confident managing stakeholders, driving structured delivery, and ensuring operational readiness in identity and access management or similar domains.
- You should have proven experience in Service Transition Management or Service Delivery within complex programmes
- Strong understanding of ITIL principles and service management frameworks
- Experience working within MOD or similarly governed, secure environments
- Demonstrable experience managing RAID logs, transition plans, and service readiness criteria
- Familiarity with Identity and Access Management, ideally privileged access solutions
- Proven ability to manage stakeholders and report into governance forums
- Strong communication, coordination, and organisational skills
Service Transition Manager in Chippenham employer: Free-Work UK
At CGI, we pride ourselves on being an exceptional employer, recognised as one of the Best Places to Work in the UK. Our commitment to inclusivity and diversity fosters a supportive work culture where every employee can thrive and grow their career. With competitive benefits including a robust pension scheme, private healthcare, and opportunities for professional development, you will be part of a collaborative community dedicated to delivering impactful solutions in a secure environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager in Chippenham
✨Tip Number 1
Network like a pro! Reach out to current or former employees at CGI on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that you won't find anywhere else.
✨Tip Number 2
Prepare for those tricky interview questions! Think about how your past experiences align with the role of Service Transition Manager. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your knowledge of CGI's values and projects! Research their recent initiatives in the Space, Defence, and Intelligence sectors. This will not only impress your interviewers but also demonstrate your genuine interest in the company and its mission.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can set you apart from other candidates. Plus, it shows that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Service Transition Manager in Chippenham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Transition Manager. Highlight your experience in service transition and management, especially in secure environments. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our mission at CGI. Be sure to mention any relevant projects or experiences that showcase your expertise.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to engage and influence stakeholders. We love candidates who can demonstrate strong communication and coordination skills, so share examples of how you've successfully managed relationships in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Free-Work UK
✨Know Your Stuff
Make sure you understand the key concepts of service transition and identity and access management. Brush up on ITIL principles and be ready to discuss how you've applied them in past roles. This will show that you're not just familiar with the theory, but you can also bring practical experience to the table.
✨Showcase Your Stakeholder Skills
Prepare examples of how you've successfully managed stakeholders in previous projects. Think about times when you had to influence decisions or coordinate with multiple teams. Being able to demonstrate your communication and organisational skills will be crucial for this role.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to service transitions. Practice articulating your thought process on how you would handle risks, manage RAID logs, or ensure operational readiness. This will help you convey your structured approach to problem-solving.
✨Emphasise Continuous Improvement
CGI values innovation and continuous improvement, so be prepared to discuss how you've contributed to these areas in your previous roles. Share specific examples of how you've driven improvements in service delivery or transition processes, and how you plan to bring that mindset to their team.
