CGI is seeking a Senior Service Desk Analyst in Chippenham to own complex support challenges, mentor colleagues and drive improvements in ITIL-based processes. You will deliver 1st line service, manage incidents, and collaborate with technical teams to enhance end-user experiences.
This full-time, on-site role requires ITIL expertise, experience with Jira Service Management, Remedy and Mattermost, and strong customer-focused communication to maintain stable services and support continuous
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Senior Service Desk Analyst — DV Clearance (Onsite Chippenham) employer: Free-Work UK
Free-Work UK is an exceptional employer, offering a dynamic work culture that prioritises innovation and collaboration in the fast-paced field of cloud technology. Employees benefit from comprehensive professional development opportunities, competitive remuneration, and the chance to work in a highly secure environment that values integrity and excellence. With a focus on employee well-being and a commitment to fostering a supportive team atmosphere, Free-Work UK stands out as a rewarding place for those looking to make a meaningful impact in their careers.
