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For Companies At a Glance
- Tasks: Manage IT capacity in secure environments, ensuring optimal performance and scalability.
- Company: Join CGI, a top-rated employer known for its inclusive and innovative culture.
- Benefits: Enjoy competitive salary, private healthcare, pension scheme, and career development opportunities.
- Why this job: Make a real impact on mission-critical services while working with cutting-edge technology.
- Qualifications: Experience in capacity management and strong understanding of ITIL practices required.
- Other info: Work onsite in Chippenham with a supportive community of tech experts.
The predicted salary is between 36000 - 60000 £ per year.
At CGI, you will play a vital role in ensuring our technology platforms remain resilient, scalable, and ready for the future. As an IT Capacity Manager, you will help shape how we deliver secure, high-performing infrastructure that underpins mission-critical services for our clients. You will work at the heart of complex VMware environments, driving proactive planning, insight-led decision making, and measurable outcomes. Supported by a collaborative culture that values ownership and innovation, you will have the opportunity to influence strategy, optimise investment, and make a tangible impact across high-profile programmes.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This position requires working onsite in Chippenham 5 days a week.
Candidate Profile
In this role, you will take ownership of capacity management across on-premise and hybrid VMware environments, ensuring infrastructure capability aligns with current and future business demand. You will apply ITIL capacity management practices to proactively plan, monitor, and optimise compute, storage, and network resources, enabling reliable service delivery and value-driven investment decisions.
You will work closely with technical and service teams to identify risks early, maintain service performance, and support long-term infrastructure strategy. With strong backing from CGI’s expert community, you will be encouraged to innovate, improve processes, and continuously enhance how capacity is managed across secure environments.
Key Responsibilities Include
- Lead & Own ITIL-aligned Business, Service, and Component Capacity Management
- Develop & Maintain capacity plans, forecasts, and demand models
- Monitor & Analyse utilisation, trends, and performance across VMware platforms
- Identify & Mitigate capacity risks and performance constraints proactively
- Produce & Present dashboards, reports, and insights for stakeholders
- Support & Advise on hardware refresh, expansion, and decommissioning decisions
Required Qualifications To Be Successful In This Role
You will bring strong experience in capacity management within complex, secure IT environments, alongside a solid understanding of ITIL practices and service lifecycle concepts. You will be analytical, detail-focused, and confident engaging with stakeholders to translate data into clear, actionable insight.
Essential Qualifications Include
- Proven experience working in Defence or similarly secure environments
- Strong experience managing infrastructure capacity at scale
- Hands-on experience with capacity and monitoring tools (e.g. vRealize Operations or similar)
- Strong understanding of ITIL 4 practices
- Experience working with Change, Incident, Problem, and Service Design processes
- Foundational knowledge of VMware-based infrastructure; VCF/VxRail desirable
IT Capacity Manager (DV Security Clearance) in Chippenham employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Capacity Manager (DV Security Clearance) in Chippenham
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend meetups, webinars, or even just chat with folks on LinkedIn. You never know who might have a lead on that perfect IT Capacity Manager role!
✨Tip Number 2
Prepare for those interviews like a pro! Research CGI’s projects and values, and think about how your experience aligns with their needs. Practise answering common questions and be ready to showcase your knowledge of ITIL and VMware environments.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation and reiterate your interest in the role. It shows you’re keen and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace IT Capacity Manager (DV Security Clearance) in Chippenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of IT Capacity Manager. Highlight your experience with VMware environments and ITIL practices, as these are key for us. Use specific examples that showcase your skills in capacity management and how you've made a difference in previous roles.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about capacity management and how you can contribute to our mission at CGI. Be sure to mention any relevant experience in secure environments and your understanding of ITIL principles.
Showcase Your Analytical Skills: As an IT Capacity Manager, you'll need to be detail-focused and analytical. In your application, include examples of how you've used data to drive decisions or improve processes. This will help us see your problem-solving abilities in action!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you're keen to join our community!
How to prepare for a job interview at Free-Work UK
✨Know Your ITIL Inside Out
Make sure you brush up on ITIL practices, especially those related to capacity management. Be ready to discuss how you've applied these principles in past roles, particularly in secure environments. This will show that you understand the framework and can apply it effectively.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've monitored and optimised capacity. Bring along any dashboards or reports you've created to illustrate your insights and decision-making process. This will help you stand out as someone who can translate data into actionable strategies.
✨Familiarise Yourself with VMware Tools
Since the role involves working with VMware platforms, make sure you're comfortable discussing tools like vRealize Operations. If you have hands-on experience, be ready to share how you've used these tools to manage capacity and performance effectively.
✨Engage with Stakeholders
Think about how you've engaged with stakeholders in previous roles. Prepare to talk about how you've communicated complex technical information in a clear and concise manner. This will highlight your ability to work collaboratively and influence decisions within a team.
