At a Glance
- Tasks: Lead the transition of new services into live environments and ensure their stability.
- Company: Join Companies House, a key player in digital service management.
- Benefits: Competitive salary, professional development, and a chance to lead innovative projects.
- Other info: Dynamic role with opportunities for continuous improvement and team development.
- Why this job: Make a real impact by balancing innovation with user-focused service delivery.
- Qualifications: Strong leadership in IT services and excellent communication skills required.
The predicted salary is between 40000 - 50000 £ per year.
Companies House is looking for a Service Transition Manager to lead the safe and successful introduction of new and evolving services into live environments. This is a senior leadership opportunity where you’ll balance innovation with stability, ensuring services are resilient, user-focused and ready to perform at scale.
About The Role
At Companies House, you’ll sit at the heart of the IT Services function, leading how new and updated digital services transition into live operation. You’ll work closely with delivery teams, service owners and senior stakeholders to make sure services are fully prepared, well supported and continuously improved.
What You’ll Be Doing
- Leading the Service Management function across change, incident, problem and release management
- Overseeing the transition of new and updated services into live environments
- Ensuring services are stable, resilient and ready for use before go-live
- Acting as a senior escalation point for major incidents and service issues
- Driving improvements in service performance, reliability and user experience
- Using data and insights to inform decisions and improve service quality
- Collaborating with service owners and stakeholders to assess readiness and manage risk
- Leading post-implementation reviews and embedding continuous improvement
- Supporting the adoption of modern delivery approaches, including cloud-based services
- Managing and developing a team of service professionals
Candidate Profile
What we’re looking for
- Strong leadership experience within IT services or service management
- Excellent stakeholder engagement and communication skills
- Experience applying service management best practice (e.g. ITIL)
- Ability to balance risk, service stability and delivery pace
- Experience using data to improve service performance and outcomes
- Confidence leading teams and creating an inclusive, high-performing culture
- Experience working with service management tools (e.g. ServiceNow or similar)
- Understanding of modern digital delivery (cloud, agile, DevOps environments)
Service Transition Manager - Companies House - SEO in Cardiff employer: Free-Work UK
At Companies House, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Service Transition Manager, you will not only lead critical service transitions but also benefit from a supportive environment that prioritises employee growth and development. With a commitment to work-life balance and a focus on continuous improvement, our team is dedicated to delivering user-focused services while ensuring a resilient and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Service Transition Manager - Companies House - SEO in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Service Transition Manager role.
✨Tip Number 2
Prepare for interviews by researching Companies House and their services. We want you to show off your knowledge about their operations and how you can contribute to their goals. Tailor your responses to highlight your leadership experience and service management skills.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors. We suggest focusing on common questions related to service management and stakeholder engagement. This will help you feel more confident when it’s your turn in the hot seat.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you along the way. Plus, applying directly shows your enthusiasm for the role and gives you a better chance of standing out from the crowd.
We think you need these skills to ace Service Transition Manager - Companies House - SEO in Cardiff
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Service Transition Manager. Highlight your leadership experience in IT services and any relevant service management practices you've applied. We want to see how your skills align with what Companies House is looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've led successful transitions or improved service performance in the past. Let us see your passion for user-focused services!
Showcase Your Stakeholder Engagement Skills:Since this role involves working closely with various stakeholders, make sure to highlight your communication skills. Share instances where you've effectively engaged with teams or senior stakeholders to drive improvements or manage risks. We love a good collaboration story!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of it. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Free-Work UK
✨Know Your Service Management Inside Out
Make sure you brush up on service management best practices, especially ITIL. Be ready to discuss how you've applied these principles in your previous roles, particularly in leading transitions and managing incidents.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience within IT services. Think about times when you successfully led a team through a challenging transition or improved service performance. This will demonstrate your ability to create an inclusive, high-performing culture.
✨Engage with Stakeholders
Be ready to talk about your experience in stakeholder engagement. Companies House values strong communication skills, so prepare to share how you've collaborated with service owners and senior stakeholders to assess readiness and manage risks effectively.
✨Data-Driven Decision Making
Familiarise yourself with how data can inform service improvements. Be prepared to discuss specific instances where you've used data insights to enhance service quality or performance, as this aligns with the role's focus on continuous improvement.
