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- Tasks: Lead the design and strategy for major ServiceNow implementations in ITSM and CSM.
- Company: Join a dynamic consultancy focused on innovative ICT solutions.
- Benefits: Competitive daily rate, hybrid work model, and opportunity for professional growth.
- Why this job: Make a significant impact on large-scale digital transformations with cutting-edge technology.
- Qualifications: Proven experience as a ServiceNow Solutions Architect with strong technical and stakeholder engagement skills.
- Other info: SC clearance required; excellent career advancement opportunities in a fast-paced environment.
The predicted salary is between 44000 - 66000 ÂŁ per year.
We are seeking an experienced ServiceNow Solutions Architect to lead the architectural design and solution strategy for a major ServiceNow implementation spanning IT Service Management (ITSM) and Customer Service Management (CSM). This role will ensure that the platform is designed and configured to meet business requirements, align with best practices, and support long‑term scalability. The ideal candidate will combine deep architectural expertise with strong functional knowledge of ServiceNow modules. You will work closely with stakeholders, project managers, developers, and business teams to translate requirements into robust and future‑proof ServiceNow solutions.
Key Responsibilities
- Lead the end‑to‑end solution architecture for ServiceNow implementations across ITSM, CSM, and related modules.
- Translate business requirements into scalable, efficient, and compliant ServiceNow platform designs.
- Define architectural standards, integration patterns, and design principles for ServiceNow.
- Provide technical leadership to development teams, ensuring alignment with architectural direction.
- Conduct workshops with stakeholders to understand business processes and map them to ServiceNow capabilities.
- Oversee and guide configuration, customization, scripting, and integration activities.
- Ensure solutions follow ServiceNow best practices and meet security and compliance requirements.
- Create technical documentation, design specifications, and architectural diagrams.
- Collaborate with project managers to support planning, delivery timelines, and risk mitigation.
- Review and validate technical deliverables, ensuring quality and consistency.
- Support testing, UAT, go‑live planning, and post‑implementation enhancements.
Essential Skills & Experience
- Strong experience as a ServiceNow Solutions Architect, Lead Consultant, or Technical Architect.
- Hands‑on expertise across ServiceNow ITSM and CSM modules.
- Deep understanding of ServiceNow architecture, data model, integrations, APIs, and platform capabilities.
- Proven experience designing and implementing complex, multi‑module ServiceNow solutions.
- Strong understanding of ITIL processes and service management best practices.
- Ability to produce high‑quality technical documentation and architectural designs.
- Experience guiding developers, reviewing technical work, and enforcing platform standards.
- Excellent stakeholder engagement skills, with ability to communicate complex ideas to both technical and non‑technical audiences.
- Experience working in Agile or hybrid delivery environments.
Desirable Skills & Experience
- ServiceNow certifications such as: Certified System Administrator (CSA), Certified Implementation Specialist (CIS – ITSM, CSM, or others), Certified Application Developer (CAD), ServiceNow Certified Technical Architect (CTA) or working toward it.
- Knowledge of ServiceNow ITOM, HRSD, or other modules.
- Experience with integrations using REST, SOAP, MID Server, or integration hubs.
- Background in enterprise architecture frameworks (e.g., TOGAF).
- Experience in large‑scale digital transformation or multi‑instance ServiceNow environments.
- Familiarity with cloud ecosystems and infrastructure (e.g., Azure, AWS, GCP).
Due to the nature and urgency of this post, candidates holding or who have held high‑level security clearance in the past are most welcome to apply. Please note successful applicants will be required to be security cleared prior to appointment which can take up to a minimum of 10 weeks.
ServiceNow Solutions Architect (SC cleared and Outside IR35) (IT) / Contractor in Bristol employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Solutions Architect (SC cleared and Outside IR35) (IT) / Contractor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals that could give you an edge.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies showcasing your previous ServiceNow projects. This will help you demonstrate your expertise and give potential employers a clear picture of what you can bring to the table.
✨Tip Number 3
Ace the interview! Research common interview questions for ServiceNow Solutions Architects and practice your responses. Be ready to discuss your architectural design process and how you've tackled challenges in past implementations.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace ServiceNow Solutions Architect (SC cleared and Outside IR35) (IT) / Contractor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to highlight your experience as a ServiceNow Solutions Architect. Focus on your hands-on expertise with ITSM and CSM modules, and don’t forget to mention any relevant certifications you've got under your belt!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Talk about your architectural design skills and how you’ve successfully led ServiceNow implementations in the past.
Showcase Your Stakeholder Engagement Skills: In your application, emphasise your ability to communicate complex ideas to both technical and non-technical audiences. This is key for the role, so share examples of how you've engaged with stakeholders in previous projects.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Free-Work UK
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge, especially around ITSM and CSM modules. Be ready to discuss specific projects where you've implemented these solutions, as well as the architectural decisions you made.
✨Prepare for Stakeholder Engagement
Since you'll be working closely with various stakeholders, practice how you communicate complex ideas in a simple way. Think of examples where you've successfully translated business requirements into technical solutions.
✨Showcase Your Technical Leadership
Be prepared to talk about your experience guiding development teams and ensuring adherence to architectural standards. Highlight any instances where you've led workshops or training sessions to help others understand ServiceNow capabilities.
✨Familiarise Yourself with Compliance and Security
Given the SC clearance requirement, brush up on security and compliance best practices related to ServiceNow. Be ready to discuss how you've ensured that your solutions meet these standards in past projects.
