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- Tasks: Bridge the gap between business needs and tech teams on the ServiceNow platform.
- Company: Join a dynamic team focused on delivering value through innovative IT solutions.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing ServiceNow solutions that drive business success.
- Qualifications: Experience as a Business Analyst with a strong grasp of ServiceNow functionalities.
- Other info: Ideal for those with security clearance; great chance to work in a fast-paced environment.
The predicted salary is between 36000 - 60000 £ per year.
The ServiceNow Business Analyst acts as a key link between business stakeholders and technical delivery teams, ensuring the ServiceNow platform is aligned to business needs and delivers measurable value. This role is responsible for eliciting, analysing, and documenting requirements, supporting solution design, and enabling effective delivery of ServiceNow enhancements and implementations.
Working closely with product owners, developers, architects, and process owners, the ServiceNow Business Analyst ensures requirements are clearly defined, prioritised, and translated into scalable, user‑centred ServiceNow solutions across ITSM and related modules.
Responsibilities- Act as a key liaison between business stakeholders and technical delivery teams to ensure the ServiceNow platform delivers value aligned to business needs.
- Elicit, analyse, and document requirements; support solution design; and enable effective delivery of ServiceNow enhancements and implementations.
- Collaborate with product owners, developers, architects, and process owners to ensure requirements are clearly defined, prioritised, and translated into scalable, user‑centred ServiceNow solutions across ITSM and related modules.
- Proven experience as a Business Analyst working on the ServiceNow platform.
- Strong understanding of ServiceNow capabilities, data model, and workflows.
- Experience gathering, analysing, and documenting business and technical requirements.
- Ability to translate business needs into clear user stories, functional specifications, and acceptance criteria.
- Experience working across ServiceNow modules (e.g. ITSM, CMDB, Request Management, Incident, Change, Problem).
- Strong stakeholder management skills, with the ability to engage both technical and non‑technical audiences.
- Experience supporting Agile or hybrid delivery models (Scrum, Kanban).
- Ability to collaborate effectively with developers, testers, and architects.
- Strong analytical, problem‑solving, and documentation skills.
- Experience with process mapping and ITIL best practices.
Note: Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in the past are welcome to apply. Successful applicants will be required to be security cleared prior to appointment, which can take up to a minimum of 10 weeks.
ServiceNow Business Analyst (SC cleared and Outside IR35) (IT) / Contractor in Bristol employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Business Analyst (SC cleared and Outside IR35) (IT) / Contractor in Bristol
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work with ServiceNow. A friendly chat can lead to insider info about job openings or even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions related to ServiceNow and business analysis. We recommend role-playing with a friend or using online resources to get comfortable with articulating your experience.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you successfully gathered requirements or collaborated with teams to deliver ServiceNow solutions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace ServiceNow Business Analyst (SC cleared and Outside IR35) (IT) / Contractor in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of ServiceNow Business Analyst. Highlight your experience with ServiceNow, focusing on how you've gathered and documented requirements in past roles. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your work with stakeholders and how you've successfully delivered ServiceNow solutions. We love a good story!
Showcase Your Skills: Don’t forget to highlight your analytical and problem-solving skills. Mention any experience with Agile methodologies and how you've collaborated with technical teams. We’re looking for someone who can bridge the gap between business needs and technical delivery.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. We can’t wait to hear from you!
How to prepare for a job interview at Free-Work UK
✨Know Your ServiceNow Inside Out
Make sure you brush up on your knowledge of the ServiceNow platform. Understand its capabilities, data model, and workflows thoroughly. Be ready to discuss how you've used these features in past roles and how they can be leveraged to meet business needs.
✨Master Requirement Elicitation
Prepare to demonstrate your skills in gathering and documenting requirements. Think of examples where you've successfully translated business needs into user stories or functional specifications. This will show that you can bridge the gap between stakeholders and technical teams effectively.
✨Showcase Your Stakeholder Management Skills
Be ready to talk about your experience engaging with both technical and non-technical audiences. Share specific instances where you've managed stakeholder expectations and facilitated communication between different teams. This is crucial for a Business Analyst role.
✨Familiarise Yourself with Agile Methodologies
Since the role involves supporting Agile delivery models, brush up on your knowledge of Scrum and Kanban. Be prepared to discuss how you've applied these methodologies in your previous work, especially in relation to ServiceNow enhancements and implementations.
