At a Glance
- Tasks: Lead the governance of Service Asset & Configuration Management to ensure data integrity.
- Company: Join CGI, a top-rated employer known for its inclusive and collaborative culture.
- Benefits: Enjoy competitive salary, excellent pension, private healthcare, and a share scheme.
- Other info: Hybrid role based in Bridgend with opportunities for career growth and development.
- Why this job: Make a real impact on service quality and operational resilience in a dynamic environment.
- Qualifications: Experience in SACM processes and strong stakeholder management skills required.
The predicted salary is between 60000 - 75000 £ per year.
At CGI, we help some of the UK's most critical organisations operate with confidence by delivering secure, resilient, and well‑governed IT services.
As a Configuration Manager, you'll play a vital role in ensuring the integrity of service assets and configuration data that underpin business‑critical operations.
Joining our growing Service Management community, you'll lead the governance and continual improvement of Service Asset & Configuration Management (SACM), working with clients, suppliers, and technical teams to strengthen service quality, compliance, and operational resilience.
You'll have the opportunity to influence best practice, drive meaningful improvements, and develop your career in a collaborative environment where your expertise makes a lasting impact.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee.
We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Join us and you’ll be part of an open, friendly community of experts.
We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance.
This role is hybrid but based from our Bridgend office (3 days a week in office).
Candidate Profile
As a Configuration Manager, you will lead the delivery and governance of the Service Asset & Configuration Management (SACM) function, ensuring the Configuration Management Database (CMDB) remains accurate, trusted, and aligned to business and operational needs.
You'll work across internal teams, customers, and third‑party suppliers to establish consistent configuration management practices, maintain robust governance, and support the successful delivery of secure, high‑quality services.
You'll play a key role in driving continual improvement across configuration and asset management processes, strengthening data quality, supporting service transition, and ensuring audit readiness across complex IT and Operational Technology (OT) environments.
Your expertise will help enhance operational resilience, support regulatory compliance, and enable informed decision‑making through accurate configuration data.
Key Responsibilities
- Lead & Govern the Service Asset & Configuration Management (SACM) function across supported services.
- Maintain & Improve the accuracy, integrity, and maturity of the CMDB.
- Coordinate & Collaborate with customers, delivery teams, and third‑party suppliers to ensure consistent SACM practices.
- Drive & Enhance continual improvement initiatives across configuration management and data governance.
- Support & Assure service transition activities through effective configuration control.
- Monitor & Report on CMDB health, configuration compliance, KPIs, and service performance.
- Manage & Validate software and hardware asset information to support operational excellence.
- Assess & Mitigate configuration risks while ensuring compliance with governance frameworks and standards.
- Prepare & Support internal and external audits, regulatory assessments, and compliance activities, including CNI and CAF requirements.
- Champion & Embed best practices in configuration management across federated and multi‑supplier environments.
- Required Qualifications To Be Successful In This Role
You’ll bring proven experience delivering Service Asset & Configuration Management within complex enterprise environments, with a strong understanding of IT service management, governance, and CMDB best practices.
You’ll be comfortable working across multiple stakeholders and suppliers, using your analytical and organisational skills to drive process improvement, strengthen data quality, and support secure, compliant service delivery.
Essential Qualifications And Experience
- Proven experience managing Service Asset & Configuration Management (SACM) processes.
- Strong knowledge of Configuration Management Database (CMDB) governance and administration.
- Experience working within ITIL service management environments.
- Understanding of software and hardware asset management principles.
- Experience supporting service transition, change, and release processes.
- Strong knowledge of configuration governance, audit, and compliance requirements.
- Experience working across multi‑supplier or federated service environments.
- Ability to produce meaningful reports, metrics, and data quality insights.
- Excellent stakeholder management and communication skills.
- Understanding of regulatory frameworks, including Critical National Infrastructure (CNI) and Cyber Assessment Framework (CAF) requirements.
- #J-18808-Ljbffr
Configuration Manager (Service Asset & Configuration Management - SACM) in Bridgend employer: Free-Work UK
Flotek Group is an exceptional employer, offering a dynamic work environment in Bridgend, St Asaph, or Plymouth, where employees are at the heart of our values-led business. With a focus on professional growth, we provide ample opportunities for learning and development within one of the UK's fastest-growing Managed Service Providers, alongside competitive benefits such as a staff share equity scheme and increasing holiday entitlement. Join us to be part of a passionate team dedicated to delivering world-class IT solutions while enjoying a supportive and collaborative culture.
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We think you need these skills to ace Configuration Manager (Service Asset & Configuration Management - SACM) in Bridgend
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Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Free-Work UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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