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- Tasks: Provide 1st and 2nd line IT support in a dynamic manufacturing environment.
- Company: Join a forward-thinking tech-driven organisation with a friendly IT team.
- Benefits: Enjoy 22 days holiday, flexible hours, private medical insurance, and more!
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
- Other info: Great career growth opportunities and regular social activities await you!
The predicted salary is between 24000 - 36000 £ per year.
You will play a hands-on role supporting a busy manufacturing, R&D, and office environment, acting as the on-site IT point of contact. Working within a small, friendly, and driven IT team, you will provide responsive first- and second-line support, manage day-to-day IT tasks independently, and collaborate closely with colleagues across the wider business and global IT network.
This is an excellent opportunity for an experienced IT support professional who enjoys variety, responsibility, and the chance to develop their skills within a forward-thinking, technology-driven organisation.
Key duties- Provide 1st and 2nd Line IT support to on-site and remote users across the business
- Act as the primary on-site IT contact, resolving issues and escalating where appropriate
- Support and maintain IT infrastructure, including hardware, software, user accounts, and networked systems
- Troubleshoot and resolve technical issues efficiently to minimise operational disruption
- Manage IT onboarding and offboarding, including user accounts, access, and equipment
- Assist with the rollout and support of new systems, devices, and technology initiatives
- Maintain accurate IT documentation and user guidance, including SharePoint content
- Contribute to continuous improvement, automation, and IT projects
- Proven experience in a 1st / 2nd Line IT Support role
- Strong working knowledge of Windows 10/11 and Microsoft 365
- Experience supporting Active Directory users and devices
- Confident troubleshooting hardware, software, and connectivity issues
- Strong communication skills and a proactive, problem-solving approach
- Exposure to Windows Server, Azure, Intune, or Microsoft 365 Admin tools
- Basic networking knowledge (LAN, WAN, VPN, DNS, DHCP)
- Experience in a manufacturing or operational environment
- Relevant IT certifications (e.g. CompTIA, Microsoft)
- 22 days holiday plus bank holidays, increasing with service
- 40 hour working week with some flexibility around start and finish times
- An extra paid day off on your birthday
- Company pension with 5% employer contribution
- Private medical insurance (after 12 months)
- Health Cashback Plan
- Group Life Assurance and Income Protection
- Employee Referral Scheme
- Regular social activities…plus, more, all designed to support your wellbeing and reward your contribution.
Please Note: This role is permanently based at our Fradley, Staffordshire site however an initial 2-week period of training will take place at our current site in Wokingham, Berkshire. Work hours are Monday to Friday 8.30 to 5pm including a 30 minute break for lunch.
If this role sounds perfect for you, please hit apply to submit your details to us!
IT Support Technician / 1st and 2nd Line Engineer in Bloxwich employer: Free-Work UK
Contact Detail:
Free-Work UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician / 1st and 2nd Line Engineer in Bloxwich
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT Support Technician / 1st and 2nd Line Engineer in Bloxwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Technician role. Highlight your experience with 1st and 2nd line support, and don’t forget to mention any relevant IT certifications you have. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love a proactive problem-solver, so share those stories that showcase your troubleshooting skills and how you’ve made a difference in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our awesome team!
How to prepare for a job interview at Free-Work UK
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11 and Microsoft 365. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as your familiarity with Active Directory. The more confident you are in these areas, the better you'll impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved technical issues in the past. Think about times when you had to troubleshoot under pressure or manage multiple tasks at once. This will demonstrate your proactive approach and ability to handle the fast-paced environment they'll expect you to thrive in.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role. Practice explaining complex IT concepts in simple terms, as you may need to assist non-technical users. During the interview, be sure to listen carefully to questions and respond thoughtfully to show that you can engage effectively with colleagues across the business.
✨Research the Company Culture
Take some time to understand the company’s values and work environment. Since they emphasise a friendly and driven IT team, think about how you can fit into that culture. Prepare questions that reflect your interest in their technology-driven initiatives and how you can contribute to continuous improvement within the team.
