At a Glance
- Tasks: Be the first point of contact for IT support and resolve user issues.
- Company: Join a growing IT team in a fast-paced environment.
- Benefits: Competitive salary, training, progression opportunities, and great benefits.
- Other info: Perfect for those eager to learn and grow in IT support.
- Why this job: Make a real impact on user experience while building your IT skills.
- Qualifications: Strong communication skills and basic IT knowledge are essential.
The predicted salary is between 24000 - 26000 £ per year.
Are you a customer-focused IT professional looking to develop your career in a fast-paced support environment where you will be the first point of contact and make a real impact on user experience? This is a great opportunity to join a growing IT team where you will provide front‑line support to end users, handling a wide range of service requests via phone, email and ticketing systems. You will be responsible for diagnosing and resolving first‑line technical issues, ensuring high levels of customer satisfaction. In this role, you will support users with hardware, software and access‑related queries, escalating more complex issues where required. You will also maintain accurate records in the ticketing system and contribute to continuous improvement through documentation and knowledge sharing.
The ideal candidate will have strong communication skills, a problem‑solving mindset and a solid understanding of IT support fundamentals. This is a fantastic opportunity for someone looking to build technical expertise and progress within IT support.
The Role- First point of contact for IT service requests via phone, email and ticketing tools
- Troubleshoot hardware and software issues at first-line level
- Escalate complex issues to appropriate teams
- Maintain accurate ticket records and documentation
- Support user account management and access requests
- Previous experience in an IT support or service desk role (desirable)
- Strong communication and customer service skills
- Basic knowledge of IT systems, hardware and software
- Organised with good attention to detail
- Keen to learn and develop technical skills
