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For Companies At a Glance
- Tasks: Support patients and healthcare professionals with vital services and equipment.
- Company: Join FreeSpirits, a company dedicated to empowering individuals in healthcare.
- Benefits: Enjoy 23 days of annual leave, life insurance, health cash plan, and wellbeing support.
- Why this job: Make a positive impact daily in a supportive and rewarding environment.
- Qualifications: Empathy, active listening, and problem-solving skills are essential; customer service experience is a plus.
- Other info: Full-time role based in Crewe with opportunities for personal growth.
The predicted salary is between 19400 - 26000 £ per year.
Join to apply for the Customer Service Advisor role at FreeSpirits.
About The Role
Meridian Business Support is seeking a Healthcare Helpline Advisor to join our client based in Crewe. You\’ll play a key role in helping patients and healthcare professionals by ensuring they receive vital healthcare equipment and services. Each interaction is an opportunity to make a positive difference in someone\’s day, supporting our mission to empower individuals to stay independent.
Location: Crewe
Job Type: Full-time, Onsite
Salary: £23,400 per Annum
What You\’ll Do:
- Provide empathetic and professional support to patients, families, and clinical leads.
- Manage workload effectively, including additional tasks and project work.
- Ensure compliance with health and safety procedures.
- Handle escalated queries and collaborate across teams to resolve issues.
- Adapt to a variety of challenges in a fast-paced environment.
About You:
If you\’re kind, communicative, and passionate about helping others, we\’d love to hear from you. While previous customer service experience is helpful, your empathy, active listening, and problem-solving skills are what truly matter.
- Active listening skills
- Excellent communication skills (both written and verbal)
- To be empathetic and understanding with a calm and confident manner
- Able to use IT systems (including Microsoft Office software)
- Ability to think quickly and problem solve
- Self-motivated behaviour with excellent timekeeping, time management and organisational skills
What We Offer:
- Starting annual leave of 23 days, increasing with service.
- Life Insurance cover and Company Pension Scheme.
- Fully funded health cash plan and 24/7 access to GP services.
- Wellbeing support, including access to a wellbeing app and Employee Assistance Programme.
- Discounts via our benefits platform and Blue Light Card access.
- Cycle to work scheme and more!
Make a meaningful impact every day in a secure, stable, and rewarding role. Apply now to join a team that values and supports you!
Please contact Nikki on 07917658501 or email.
Meridian Business Support is a recruitment specialist acting on behalf of our client as an Employment Agency for this vacancy.
Seniority Level
Entry level
Employment Type
Full-time
Job Function
Customer Service
Industries
Administrative and Support Services
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Customer Service Advisor employer: Free Spirits
Contact Detail:
Free Spirits Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the healthcare sector, especially the types of equipment and services provided. This knowledge will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your active listening skills by engaging in conversations where you focus on understanding the other person's perspective. This will prepare you for the empathetic communication required in the Customer Service Advisor role.
✨Tip Number 3
Showcase your problem-solving abilities by thinking of examples from your past experiences where you successfully resolved issues. Be ready to discuss these scenarios in your interview to highlight your capability to handle escalated queries.
✨Tip Number 4
Get comfortable with Microsoft Office software, as you'll need to use IT systems in this role. Consider taking a quick online course or tutorial to brush up on your skills before applying.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service. Use bullet points to make it easy to read and focus on achievements that demonstrate your empathy and problem-solving skills.
Write a Personalised Cover Letter: In your cover letter, express your passion for helping others and your understanding of the role's impact on patients and healthcare professionals. Use specific examples from your past experiences to illustrate your active listening and communication skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Free Spirits
✨Show Empathy
As a Customer Service Advisor, demonstrating empathy is crucial. Prepare examples of how you've helped others in the past, focusing on your ability to understand their feelings and needs.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. Reflect back what you hear to show that you are engaged and understand the concerns of patients and healthcare professionals.
✨Demonstrate Problem-Solving Skills
Be ready to discuss specific situations where you've successfully resolved issues. Highlight your ability to think quickly and adapt to challenges, as this is key in a fast-paced environment.
✨Familiarise Yourself with IT Systems
Since the role requires using IT systems, brush up on your Microsoft Office skills. You might be asked about your experience with these tools, so be prepared to discuss how you've used them effectively in previous roles.
