At a Glance
- Tasks: Manage customer inquiries and solve complaints to enhance the customer experience.
- Company: Join Free People, a vibrant fashion retail brand with a focus on customer satisfaction.
- Benefits: Enjoy a supportive work environment and opportunities for personal growth.
- Other info: Fast-paced role perfect for proactive individuals who love fashion.
- Why this job: Be the voice of our brand and make a difference in customers' lives.
- Qualifications: Excellent communication skills; proficiency in English; German or French is a plus.
The predicted salary is between 25000 - 32000 £ per year.
Free People is looking for a Customer Service representative to handle customer issues effectively. The role requires excellent communication skills, with proficiency in English a must, and fluency in German or French as a plus. Candidates should be proactive, organized, and capable of handling multiple tasks simultaneously.
In this position, you'll manage inquiries, solve complaints, and collaborate with our 3rd-party contact center to ensure adherence to processes while enhancing the customer experience. A background in fashion retail is beneficial.
We think you need these skills to ace Customer Experience Coordinator in Peterborough
Customer Service
Communication Skills
Proficiency in English
Fluency in German
Fluency in French
Proactive Approach
Organisational Skills
