At a Glance
- Tasks: Create an inspiring store experience and build genuine relationships with customers.
- Company: Join a vibrant team at Free People in Notting Hill, London.
- Benefits: Enjoy up to 40% discount, flexible hours, and unique 'Life Leave' for special events.
- Other info: Great opportunities for personal growth and development in a fast-paced environment.
- Why this job: Be part of a brand that celebrates individuality and diversity while driving sales.
- Qualifications: Bring your energy, communication skills, and passion for the Free People brand.
The predicted salary is between 24000 - 30000 £ per year.
Location: This position is located at 188 Westbourne Grove, Notting Hill, London, W11 2RH, United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health; Discount off external gym memberships; Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees; Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Lifestyle Stylist: Create Inspiring Store Experience in London employer: Free People
At Free People, located in the vibrant Notting Hill area of London, we pride ourselves on fostering a dynamic and inclusive work culture that encourages creativity and personal growth. Our employees enjoy a range of benefits including generous discounts, a supportive wellbeing programme, and unique opportunities for professional development, all while being part of a team that values individuality and authentic customer connections.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Stylist: Create Inspiring Store Experience in London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Free People's lifestyle and values. When you walk into that interview, let your passion for the brand shine through. It’ll show you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 2
Practice your people skills! Since building genuine relationships with customers is key, think of examples from your past where you’ve gone above and beyond for someone. Share those stories during your interview to demonstrate your customer service prowess.
✨Tip Number 3
Dress the part! As a Lifestyle Stylist, your personal style is part of the job. Show up looking fabulous and embodying the Free People vibe. This isn’t just about looking good; it’s about showing you understand the brand’s aesthetic.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note or email. It’s a great way to reiterate your enthusiasm for the role and keep you fresh in their minds. And remember, apply through our website for the best chance at landing that dream job!
We think you need these skills to ace Lifestyle Stylist: Create Inspiring Store Experience in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and lifestyle.
Tailor Your Application:Make sure to customise your application to match the job description. Highlight your experience in building relationships and providing excellent customer service, as these are key to creating that inspiring store experience we’re after.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their values, lifestyle, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely passionate about the brand.
✨Showcase Your People Skills
As a Lifestyle Stylist, building relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded customer expectations or created memorable experiences.
✨Be Ready for Role-Play Scenarios
Expect to demonstrate your customer service skills during the interview. Practice role-playing scenarios where you greet customers, suggest products, or handle inquiries. This will help you feel more confident and showcase your ability to thrive in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask your interviewers. Inquire about the team culture, how they measure success in the role, or what opportunities there are for growth within the company. This shows your enthusiasm and eagerness to be part of the team.
