At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% discount, flexible hours, and unique perks like 'Life Leave'.
- Other info: Opportunities for growth and development in a supportive environment.
- Why this job: Be part of a dynamic team where your energy and passion for fashion can shine.
- Qualifications: Must be a people person with great communication skills and a love for the FP brand.
The predicted salary is between 20000 - 25000 £ per year.
This position is located at 25-27 Hampstead High Street, London, NW31QA United Kingdom.
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health; Discount off external gym memberships; Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees; Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist - Hampstead, London employer: Free People
At Free People, located in the vibrant Hampstead area of London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee well-being and growth. Our team members enjoy unique benefits such as 'Life Leave' for personal milestones, comprehensive health support, and generous discounts across all URBN Brands, all while being part of a brand that celebrates individuality and creativity. Join us to not only enhance your career but also to build meaningful relationships with customers in a fast-paced, supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist - Hampstead, London
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the brand.
✨Tip Number 2
Practice your people skills! Building genuine relationships with customers is key. Try role-playing with friends or family to get comfortable with greeting customers and offering personalised suggestions.
✨Tip Number 3
Be ready to showcase your energy and enthusiasm during interviews. Employers love candidates who can bring a positive vibe to the team. Think of examples where you've made a difference in customer service or teamwork!
✨Tip Number 4
Apply through our website for the best chance at landing the job! Make sure to highlight your flexibility and eagerness to learn, as these traits are super important for the Free People Stylist role.
We think you need these skills to ace Free People Stylist - Hampstead, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application for the Free People Stylist role. Highlight your experience in customer service and any relevant skills that align with the job description. We love seeing how you can bring value to our team!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect your personal style to their vision.
✨Showcase Your People Skills
As a stylist, building genuine relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or turned a challenging situation into a positive experience. This will demonstrate your ability to create that unique customer experience they’re looking for.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. They might ask you to demonstrate how you'd greet a customer or suggest items based on their needs. Practice these interactions beforehand so you can showcase your communication skills and adaptability in a fast-paced environment.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. Inquire about team dynamics, training opportunities, or how they measure success in the role. This shows your eagerness to learn and grow within the organisation, aligning perfectly with their values.
