At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy employee discounts, wellbeing support, and a unique 'Life Leave' day off.
- Other info: Flexible hours and opportunities for personal growth in a fast-paced environment.
- Why this job: Be part of a dynamic team and make genuine connections with customers.
- Qualifications: Bring your energy, communication skills, and passion for the Free People brand.
The predicted salary is between 20000 - 25000 £ per year.
This position is located at 188 Westbourne Grove, Notting Hill, London, W11 2RH, United Kingdom.
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health; Discount off external gym memberships; Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees; Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (4 months FTC) - Westbourne Grove, London employer: Free People
At Free People, located in the vibrant Notting Hill area of London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our stylists to build genuine relationships with customers while embodying the Free People lifestyle. Our commitment to employee wellbeing is evident through our unique benefits such as 'Life Leave', private medical insurance, and generous discounts across all URBN brands, alongside ample opportunities for personal and professional growth within a supportive environment. Join us to be part of a team that values individuality, creativity, and a passion for exceptional customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist (4 months FTC) - Westbourne Grove, London
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the brand.
✨Tip Number 2
Practice your communication skills! Being able to build genuine relationships with customers is key. Try role-playing with friends or family to get comfortable with greeting customers and offering suggestions.
✨Tip Number 3
Be ready to showcase your energy and happiness! Employers love candidates who can bring a positive vibe to the team. Think of ways to demonstrate your enthusiasm during interviews or in-store interactions.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People family. Don’t miss out on this opportunity!
We think you need these skills to ace Free People Stylist (4 months FTC) - Westbourne Grove, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built relationships with customers or thrived in fast-paced environments – we love seeing those real-life stories!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to do – just follow the prompts!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their values, style, and customer base. This will help you connect with the interviewers and show that you're genuinely passionate about the brand.
✨Showcase Your People Skills
As a stylist, building relationships is key. Prepare examples of how you've successfully connected with customers in the past. Think about times when you exceeded customer expectations or created memorable experiences.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. Practice greeting customers, suggesting items, and handling transactions. This will demonstrate your ability to thrive in a fast-paced environment and your understanding of customer service.
✨Ask Thoughtful Questions
Prepare questions that show your interest in the role and the company. Inquire about team dynamics, training opportunities, or how they measure success in customer service. This not only shows your enthusiasm but also helps you gauge if it's the right fit for you.
