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For Companies At a Glance
- Tasks: Lead a dynamic team to create an engaging retail experience and drive sales.
- Company: Join Free People, a brand known for its creativity and community spirit.
- Benefits: Enjoy a competitive salary, employee discounts, and wellness support.
- Why this job: Be a part of a vibrant culture that values innovation and personal growth.
- Qualifications: Strong leadership skills and a passion for retail and customer engagement.
- Other info: Flexible work-life balance with opportunities for professional development.
The predicted salary is between 30000 - 40000 £ per year.
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward‑thinking approach to in‑store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
What You’ll Be Doing
- Leadership and Team Management
- Recruit, hire and promote continuously to build a strong internal bench, maintain a network of great candidates, hire exceptional people and create personalized development paths.
- Develop & train: use creative strategies to build training plans that develop skills and expertise, teaching team members through timely and specific feedback to create a culture of problem solvers.
- Inspire & motivate: inspire teams through shared fate, creativity, empathy and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
- Brand Experience
- Customer engagement: focus on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere.
- Retail experience: elevate every aspect of the brick‑and‑mortar experience as the brand experience and Omni‑channel capabilities expand; translate good ideas into testable, actionable concepts.
- Digital experience: leverage localized digital marketing efforts to engage the customer in new ways that drive brick‑and‑mortar brand awareness through local social media accounts, in‑store pickup and digital‑first merchandising opportunities.
- Community & culture: connect with the local community through in‑store events to drive brand awareness, community culture and customer engagement with the retail space and products.
- Visual and Business Operations
- Analyze the business: analyze sales and product data to identify and interpret business opportunities for the store, customer and market.
- Inspire independent thinking: effectively delegate and guide teams while allowing creativity to succeed through strategic, business‑impacting decisions.
- Change & innovation: take a forward‑thinking approach to in‑store creative marketing, merchandising, activations, customer experience and team leadership support that drives sales and engages the customer.
- Manage operational & visual execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.
- Communication and Relationships
- Communicate & build relationships: foster a culture of strong communication and teamwork to balance operational and visual priorities and facilitate problem solving.
- Leadership & feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business‑impacting decisions.
- Knowledge and information dissemination: develop thinkers, not followers, by disseminating knowledge, fostering a culture of peers teaching peers, and enabling easy access to information to teach analysis and innovation.
What You’ll Need
- Strong people management and leadership skills.
- Strong business acumen and ability to achieve visual and operational excellence.
- Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results.
- Exceptional critical thinking skills and a passion for continually evolving and innovating.
- Strong merchant skills and a history of delivering financial results.
- Well‑rounded leader with a proven record of hiring and developing creative and operational talent.
- Experienced in coaching, counseling and conflict resolution.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
The Perks
- Work Life Balance: ‘Life Leave’ – one day a year to take time off for big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support mental, physical and financial health. Discount on external gym memberships. Private medical insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees. Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Store Manager - Richmond, UK in London employer: Free People
Contact Detail:
Free People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Store Manager - Richmond, UK in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see how they engage with customers and the community. This will help you tailor your answers and show that you're a great fit for their team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired or motivated a team. Be ready to share how you’ve tackled challenges and driven results, as this is key for a Store Manager role.
✨Tip Number 3
Don’t just focus on your experience; show your passion for retail and customer engagement. Share ideas on how you would enhance the in-store experience or leverage digital marketing to connect with customers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the team at Free People.
We think you need these skills to ace Free People Store Manager - Richmond, UK in London
Some tips for your application 🫡
Show Your Leadership Skills: When writing your application, make sure to highlight your leadership experience. We want to see how you've inspired and motivated teams in the past, so share specific examples that showcase your ability to develop talent and drive results.
Be Creative with Your Approach: Since this role is all about delivering a unique store experience, let your creativity shine through in your application. Use engaging language and think outside the box to demonstrate how you can elevate the customer experience and bring fresh ideas to the table.
Focus on Customer Engagement: We’re looking for someone who truly understands the importance of customer engagement. In your application, discuss how you've previously created compelling atmospheres and personalised experiences for customers, and how you plan to do the same in this role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values.
How to prepare for a job interview at Free People
✨Know Your Store Inside Out
Before the interview, make sure you’re familiar with the Free People brand and its unique store experience. Visit the Richmond location if possible, observe the merchandising, and think about how you can enhance customer engagement. This will show your genuine interest and help you discuss specific ideas during the interview.
✨Showcase Your Leadership Style
Prepare to discuss your leadership approach and how you inspire teams. Think of examples where you've successfully motivated staff or resolved conflicts. Highlight your ability to create a culture of problem solvers and how you’ve developed team members in previous roles.
✨Bring Data-Driven Insights
Be ready to talk about how you analyse sales and product data to identify opportunities. Share specific instances where your insights led to improved performance or innovative changes in store operations. This demonstrates your strong business acumen and critical thinking skills.
✨Connect with the Community
Think about ways you can engage the local community through in-store events or digital marketing efforts. Prepare ideas that align with Free People’s brand values and show how you can drive brand awareness and customer engagement in Richmond.