At a Glance
- Tasks: Create an inspiring store experience and build genuine relationships with customers.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% discount, flexible hours, and unique perks like 'Life Leave'.
- Other info: Great opportunities for personal growth and development in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Bring your energy, communication skills, and passion for the Free People brand.
The predicted salary is between 24000 - 30000 £ per year.
Location: This position is located at 188 Westbourne Grove, Notting Hill, London, W11 2RH, United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees, Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Lifestyle Stylist: Create Inspiring Store Experience employer: Free People
At Free People, located in the vibrant Notting Hill area of London, we pride ourselves on fostering a dynamic and inclusive work culture that encourages creativity and personal growth. Our employees enjoy a range of benefits including generous discounts, a supportive wellbeing programme, and unique opportunities for professional development, all while being part of a team that values individuality and diversity. Join us to create inspiring customer experiences in a fast-paced environment where your passion for the brand can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Lifestyle Stylist: Create Inspiring Store Experience
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Free People's lifestyle and values. When you walk into that interview, let your passion for the brand shine through. It’ll show you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 2
Practice your people skills! Since building genuine relationships with customers is key, think of examples from your past where you’ve gone above and beyond for someone. Share those stories during your interview to demonstrate your customer service prowess.
✨Tip Number 3
Be ready to showcase your flexibility! The role requires working various hours, so come prepared to discuss how you can adapt to the store's needs. Highlight any previous experience where you’ve thrived in a fast-paced environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Let’s make this happen together!
We think you need these skills to ace Lifestyle Stylist: Create Inspiring Store Experience
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and lifestyle.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of a Lifestyle Stylist. Mention specific examples that demonstrate your ability to build genuine relationships and create inspiring customer experiences.
Keep It Clear and Concise:While we love creativity, clarity is key! Make sure your application is easy to read and straight to the point. Use bullet points if necessary to break down your experiences and skills.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their values, lifestyle, and what makes them unique. This will help you connect with the interviewers and show that you're genuinely passionate about creating an inspiring store experience.
✨Showcase Your People Skills
As a Lifestyle Stylist, building genuine relationships with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or turned a negative experience into a positive one.
✨Demonstrate Flexibility and Team Spirit
This role requires a team player who can adapt to a fast-paced environment. Be ready to discuss how you've worked collaboratively in previous roles and how you handle changing priorities. Highlight your willingness to work flexible hours, including nights and weekends.
✨Prepare Questions That Matter
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful ones that show your interest in the role and the company culture. For example, ask about opportunities for growth within the organisation or how they maintain their high customer service standards.
