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For Companies At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Free People is a vibrant lifestyle brand that celebrates individuality and diversity.
- Benefits: Enjoy flexible hours, employee discounts, wellbeing support, and a unique 'Life Leave' day off.
- Why this job: Join a fun team, connect with customers, and grow your career in a dynamic retail environment.
- Qualifications: Bring energy, clear communication skills, and a passion for the Free People brand.
- Other info: Part-time role with opportunities for learning and development within the company.
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
- Exceed the customer's service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer's needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also May Include
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer's zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist - Guildford, UK employer: Free People
Contact Detail:
Free People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Stylist - Guildford, UK
✨Tip Number 1
Familiarise yourself with the Free People brand and its lifestyle. Visit their website and social media to understand their aesthetic, values, and customer base. This knowledge will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills by engaging with friends or family in a retail scenario. Role-playing as a stylist can help you become comfortable with greeting customers, understanding their needs, and making suggestions, which are key aspects of the job.
✨Tip Number 3
Showcase your ability to build relationships by sharing personal experiences where you've successfully connected with others. Whether it's through previous jobs or social situations, having examples ready can highlight your interpersonal skills during the interview.
✨Tip Number 4
Be prepared to discuss your flexibility and willingness to work varied hours. Since the role requires working nights, weekends, and holidays, demonstrating your availability and enthusiasm for these shifts can set you apart from other candidates.
We think you need these skills to ace Free People Stylist - Guildford, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Free People is looking for in a Stylist. Highlight key responsibilities and required skills that resonate with your experience.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service and retail. Emphasise any previous roles where you built relationships with customers or worked in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Free People brand and your ability to create an inspirational customer experience. Use specific examples from your past experiences to demonstrate your fit for the role.
Showcase Your Personality: In your application, let your personality shine through. Free People values individuality, so don’t hesitate to express your unique style and energy that aligns with their brand ethos.
How to prepare for a job interview at Free People
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its unique lifestyle. Familiarise yourself with their products and values, and be ready to discuss how you embody the brand's spirit in your personal style and customer interactions.
✨Demonstrate Excellent Customer Service Skills
Prepare examples of how you've gone above and beyond for customers in previous roles. Highlight your ability to build genuine relationships and meet customer needs, as this is crucial for a Stylist position.
✨Be Ready for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice responding to various customer scenarios, such as handling requests or resolving complaints, to showcase your problem-solving skills and adaptability.
✨Emphasise Teamwork and Flexibility
Since the role requires working flexible hours and being a team player, share experiences that demonstrate your ability to collaborate effectively with others and adapt to changing store needs.