Free People Stylist (8hrs FTC) - Westbourne Grove, London

Free People Stylist (8hrs FTC) – Westbourne Grove, London

Location: 188 Westbourne Grove Notting Hill, London, W11 2RH, United Kingdom

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.

What You’ll Be Doing

• Exceed the customer’s service expectations by building genuine relationships with customers.
• Greet all customers upon entering the store.
• Offer to hold items for the customer at the cash wrap or in the fitting room.
• Determine the customer’s needs and offer suggestions and alternatives.
• Utilize all customer care resources.
• Offer to locate out‑of‑stock product from the store or another location.
• Assist in maintaining store merchandising and operational standards.
• Uphold all company policy and procedures.
• Maintain a high level of awareness and concern for Loss Prevention.
• Facilitate the zones of the floor based on business needs.

Also May Include

• Ensure a positive final impression of customer care at the cash wrap, including commenting on items purchased.
• Inquire if their purchase is a gift that will need to be wrapped.
• Request the customer’s zip code or email address.
• Ring transactions efficiently – issue a receipt.
• Compare signatures on the back of the card and on the POS screen.
• Demonstrate knowledge of the return policy.
• Practice proper phone etiquette.
• Perform all register functions.
• Train new stylists on Register University.
• Maintain cash wrap organization, cleanliness and restock.

What You’ll Need

• Energy and happiness that is contagious to friends, family, and everyone around you.
• Natural ability to build relationships, embracing individuality and diversity.
• Clear verbal communication skills.
• Ability to thrive in a fast‑paced, rapidly evolving environment.
• Heart and soul for the FP brand.
• Experience as a team player.
• Ability to work flexible hours, including nights, weekends, and holidays.
• Eagerness to learn and grow within the organization.

The Perks

Work Life Balance

• ‘Life Leave’ – one day a year to take time off for major life events, in addition to your annual leave entitlement.

Wellbeing

• Employee Assistance programme to support mental, physical and financial health.
• Discount on external gym memberships.
• Private Medical Insurance for eligible employees.

Employee Discounts

• Up to 40 % employee discount at all URBN brands.

Travel

• Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.

Continued Development

• Structured support within the business alongside continued learning and development.

Equal Opportunity Statement

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all employment decisions on merit, job requirements and business needs.