At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% discount, flexible hours, and wellness support.
- Other info: Flexible working hours and opportunities for personal development.
- Why this job: Be part of a dynamic team and grow your career in retail fashion.
- Qualifications: Energetic, communicative, and a team player with a passion for the brand.
The predicted salary is between 20000 - 25000 € per year.
Location: This position is located at 54 George Street, Richmond, TW91HJ United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (8HR Seasonal FTC) - Richmond, UK employer: Free People
At Free People, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our stylists to create exceptional customer experiences. Located in the heart of Richmond, our team enjoys a range of benefits including generous employee discounts, a supportive wellbeing programme, and opportunities for personal and professional growth. Join us to be part of a dynamic environment where your individuality is celebrated and your contributions truly matter.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist (8HR Seasonal FTC) - Richmond, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being able to engage with customers and build relationships is key. Try role-playing with friends or family to get comfortable with greeting customers and offering suggestions.
✨Tip Number 3
Show off your energy and enthusiasm during interviews! Employers love candidates who can bring a positive vibe to the team. Be yourself and let your personality shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to grow with us.
We think you need these skills to ace Free People Stylist (8HR Seasonal FTC) - Richmond, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your own style.
Tailor Your Application:Make sure to customise your application for the Free People Stylist role. Highlight your experience in customer service and any relevant skills that align with what we’re looking for. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experiences and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect your personal style to their vision.
✨Showcase Your People Skills
As a stylist, building genuine relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or resolved issues creatively. This will demonstrate your ability to create that unique customer experience they’re after.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during the interview. They might ask you to handle a customer interaction or suggest outfits. Practice these situations beforehand so you can showcase your communication skills and ability to think on your feet. Remember, it’s all about making the customer feel valued!
✨Embrace Flexibility and Team Spirit
Highlight your willingness to work flexible hours and be a team player. Share experiences where you adapted to changing circumstances or supported your colleagues. This aligns perfectly with the fast-paced environment they’re looking for and shows you’re ready to contribute positively to the team.
