At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in Covent Garden, London.
- Benefits: Enjoy a great work-life balance, employee discounts, and health support.
- Other info: Flexible hours and opportunities for personal growth in a dynamic retail environment.
- Why this job: Be part of a brand that celebrates individuality and diversity while building genuine customer relationships.
- Qualifications: Energetic, communicative, and a team player with a passion for the Free People brand.
The predicted salary is between 12 - 15 € per hour.
This position is located at 28 Floral Street Covent Garden, London, WC2E9DP United Kingdom.
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also May Include
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance: 'Life Leave' - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees, Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist (8hr) - Floral Street, London employer: Free People
At Free People, located in the vibrant Covent Garden, London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our stylists to build genuine relationships with customers while embracing individuality and diversity. Our commitment to employee wellbeing is reflected in our generous benefits, including 'Life Leave', private medical insurance, and up to 40% discount across all URBN brands, alongside structured development opportunities that encourage personal and professional growth within the organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist (8hr) - Floral Street, London
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the brand.
✨Tip Number 2
Practice your communication skills! Being a stylist means building relationships with customers, so work on being approachable and friendly. Role-play with friends or family to get comfortable with greeting customers and offering suggestions.
✨Tip Number 3
Show off your flexibility! The job requires working various hours, so be ready to discuss your availability during interviews. Highlight any past experiences where you've adapted to changing schedules or environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Free People Stylist (8hr) - Floral Street, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. We love seeing how your background aligns with the role of a Free People Stylist, so connect the dots for us!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their values, style, and customer base. This will help you demonstrate your passion for the brand and how you can embody its lifestyle in your role as a stylist.
✨Showcase Your People Skills
Since building genuine relationships with customers is key, think of examples from your past experiences where you've excelled in customer service. Be ready to share stories that highlight your ability to connect with people and meet their needs.
✨Prepare for Fast-Paced Scenarios
The role requires thriving in a rapidly evolving environment. Prepare for situational questions that test your ability to handle busy periods or unexpected challenges. Think about how you can keep a positive attitude while managing multiple tasks.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready that show your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in the store. This shows you're eager to learn and grow within the organisation.
