At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join the vibrant Free People team in a dynamic retail environment.
- Benefits: Enjoy employee discounts, wellbeing support, and a unique 'Life Leave' day off.
- Other info: Flexible hours and opportunities for growth within a supportive team.
- Why this job: Be part of a brand that celebrates individuality and diversity while building genuine customer relationships.
- Qualifications: Bring your energy, communication skills, and passion for fashion to thrive in a fast-paced setting.
The predicted salary is between 10 - 12 € per hour.
14 Trinity Street, Cambridge, CB2 1TB United Kingdom
Role Summary
To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You’ll Be Doing
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also May Include
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks
- Work Life Balance ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts - Up to 40% employee discount at all URBN Brands.
- Travel Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development - We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Stylist 8 Hours (Temporary role) - Cambridge, UK employer: Free People
At Free People, we pride ourselves on creating a vibrant and inclusive work environment that fosters personal growth and creativity. Located in the heart of Cambridge, our team members enjoy a supportive culture with unique benefits such as 'Life Leave' for important life events, generous employee discounts, and opportunities for continued development within the organisation. Join us to be part of a brand that values individuality and diversity while delivering exceptional customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Stylist 8 Hours (Temporary role) - Cambridge, UK
✨Tip Number 1
Get to know the Free People brand inside out! Familiarise yourself with their style, values, and customer experience. This will help you connect with customers and show that you're genuinely passionate about the role.
✨Tip Number 2
Practice your communication skills! Being a stylist means building relationships, so work on being friendly and approachable. Role-play with friends or family to get comfortable with greeting customers and offering suggestions.
✨Tip Number 3
Show off your flexibility! The job requires working various hours, so be ready to discuss your availability during interviews. Highlight any past experiences where you've adapted to changing schedules or environments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Free People team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Free People Stylist 8 Hours (Temporary role) - Cambridge, UK
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your own style.
Tailor Your Application:Make sure to customise your application for the Free People Stylist role. Highlight your experience in customer service and any relevant skills that align with our brand values. This shows us you’re genuinely interested and have done your homework!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for the role. Avoid fluff and focus on what really matters!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will help you demonstrate your passion for the brand and how you can contribute to creating that unique customer experience.
✨Showcase Your People Skills
As a stylist, building genuine relationships with customers is key. Prepare examples of how you've successfully connected with customers in the past. Think about times when you exceeded expectations or provided exceptional service, and be ready to share those stories during your interview.
✨Be Ready for Role-Playing
Expect some role-playing scenarios during your interview. Practice how you would greet a customer, suggest alternatives, or handle a difficult situation. This will not only show your communication skills but also your ability to thrive in a fast-paced environment, which is crucial for this role.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask your interviewers. Inquire about team dynamics, store goals, or how they measure success in customer service. This shows your eagerness to learn and grow within the organisation, and it helps you gauge if the company culture aligns with your values.
