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For Companies At a Glance
- Tasks: Lead and inspire a team to create an exceptional retail experience.
- Company: Join Free People, a vibrant brand focused on creativity and community.
- Benefits: Enjoy flexible work-life balance, employee discounts, and wellness support.
- Why this job: Be part of a forward-thinking culture that values innovation and personal growth.
- Qualifications: Strong leadership skills and a passion for retail are essential.
- Other info: Opportunity for career development and community engagement through events.
The predicted salary is between 30000 - 42000 £ per year.
Regional Loss Prevention Manager – 54 George Street, Richmond, TW91HJ United Kingdom
Role Summary
The Store Manager will lead and inspire by taking a forward-thinking and Omni channel approach to the retail experience. The goal is to deliver a unique and entrepreneurial store experience by taking a forward‑thinking approach to in‑store creative merchandising, customer experience and leadership to ultimately drive sales and customer engagement.
What You’ll Be Doing
Leadership and Team Management
- Recruit, hire and promote continuously to build a strong internal bench, maintain a network of great candidates, hire exceptional people and create personalized development paths.
- Develop & train: use creative strategies to build training plans that develop skills and expertise, teaching team members through timely and specific feedback to create a culture of problem solvers.
- Inspire & motivate: inspire teams through shared fate, creativity, empathy and empowerment, tailoring motivation to the individual and leveraging the strengths of the team.
Brand Experience
- Customer engagement: focus on delivering exceptional customer experiences that are engaging, efficient and personalized, with merchandising and display that creates a compelling atmosphere.
- Retail experience: elevate every aspect of the brick‑and‑mortar experience as the brand experience and Omni‑channel capabilities expand; translate good ideas into testable, actionable concepts.
- Digital experience: leverage localized digital marketing efforts to engage the customer in new ways that drive brick‑and‑mortar brand awareness through local social media accounts, in‑store pickup and digital‑first merchandising opportunities.
- Community & culture: connect with the local community through in‑store events to drive brand awareness, community culture and customer engagement with the retail space and products.
Visual and Business Operations
- Analyze the business: analyze sales and product data to identify and interpret business opportunities for the store, customer and market.
- Inspire independent thinking: effectively delegate and guide teams while allowing creativity to succeed through strategic, business‑impacting decisions.
- Change & innovation: take a forward‑thinking approach to in‑store creative marketing, merchandising, activations, customer experience and team leadership support that drives sales and engages the customer.
- Manage operational & visual execution: collaborate with store teams and key partners to lead timely and effective execution in all areas of store operations and visuals while assuming accountability for the store’s performance and profitability.
Communication and Relationships
- Communicate & build relationships: foster a culture of strong communication and teamwork to balance operational and visual priorities and facilitate problem solving.
- Leadership & feedback: inspire independence and brand ownership to drive sales by integrating observations and key performance metrics to guide teams in making business‑impacting decisions.
- Knowledge and information dissemination: develop thinkers, not followers, by disseminating knowledge, fostering a culture of peers teaching peers, and enabling easy access to information to teach analysis and innovation.
What You’ll Need
- Strong people management and leadership skills.
- Strong business acumen and ability to achieve visual and operational excellence.
- Inspires entrepreneurial thinking and can lead teams to achieve extraordinary results.
- Exceptional critical thinking skills and a passion for continually evolving and innovating.
- Strong merchant skills and a history of delivering financial results.
- Well‑rounded leader with a proven record of hiring and developing creative and operational talent.
- Experienced in coaching, counseling and conflict resolution.
Key Partners
- District + Regional Team
- Store Operations
- Brand Experience Team
- Regional Loss Prevention Manager
- Inventory Control
- Sales Audit
- Facilities
Special Requirements
- Ability to regularly work nights and weekends.
- Occasional travel.
The Perks
Work Life Balance
- ‘Life Leave’ – one day a year to take time off for big events in life, in addition to your annual leave entitlement.
Wellbeing
- Employee Assistance program to support mental, physical and financial health.
- Discount on external gym memberships.
- Private medical insurance for eligible employees.
Employee Discounts
- Up to 40% employee discount at all URBN Brands.
Travel
- Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
Continued Development
- We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race or disability. We base all our employment decisions on merit, job requirements and business needs.
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Free People Store Manager - Richmond, UK employer: Free People
Contact Detail:
Free People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Store Manager - Richmond, UK
✨Tip Number 1
Familiarise yourself with Free People's brand values and culture. Understanding their focus on creativity, community engagement, and customer experience will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of Free People. They can provide valuable insights into the company culture and expectations for the Store Manager role, which can give you an edge in your application process.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and driven sales in previous roles. Highlighting your leadership style and results will demonstrate your fit for the position.
✨Tip Number 4
Stay updated on retail trends and innovations, especially in omni-channel strategies. Being able to discuss how you would implement these trends at Free People will show your forward-thinking approach and commitment to the brand.
We think you need these skills to ace Free People Store Manager - Richmond, UK
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, team leadership, and customer engagement. Use specific examples that demonstrate your ability to inspire and motivate teams, as well as your success in driving sales.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Free People brand and how your values align with theirs. Discuss your approach to creating exceptional customer experiences and how you plan to engage with the local community in Richmond.
Showcase Leadership Skills: Emphasise your leadership style and provide examples of how you've developed and trained team members in previous roles. Highlight any creative strategies you've implemented to enhance team performance and customer satisfaction.
Highlight Business Acumen: Demonstrate your understanding of retail operations by discussing how you've analysed sales data to identify opportunities for growth. Mention any experience you have with visual merchandising and operational excellence that aligns with the role's requirements.
How to prepare for a job interview at Free People
✨Show Your Leadership Skills
As a Store Manager, you'll need to demonstrate strong leadership abilities. Prepare examples of how you've successfully led teams in the past, focusing on your ability to inspire and motivate others.
✨Understand the Brand
Familiarise yourself with Free People's brand values and customer engagement strategies. Be ready to discuss how you can enhance the customer experience and drive sales through creative merchandising.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle conflict. Think of specific situations where you've had to make tough decisions or resolve team issues, and be prepared to share those stories.
✨Demonstrate Business Acumen
Show that you understand retail metrics and can analyse sales data to identify opportunities. Be prepared to discuss how you've used data to drive performance in previous roles.