At a Glance
- Tasks: Lead store operations, drive sales, and create an inspiring customer experience.
- Company: Join Free People, a vibrant brand that values individuality and diversity.
- Benefits: Enjoy work-life balance, employee discounts, and private medical insurance.
- Other info: Opportunities for personal growth and career progression in a supportive culture.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Energetic, communicative, and able to thrive in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
This position is located at 25-27 Redchurch St., London, E27DJ United Kingdom.
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You'll Be Doing
- Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
- Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools.
- Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations.
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication.
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees; Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Keyholder - Redchurch Street, London employer: Free People
At Free People, located in the vibrant heart of Redchurch Street, London, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong emphasis on personal development, our Keyholders play a pivotal role in creating an engaging customer experience while enjoying benefits such as generous employee discounts, wellness support, and opportunities for career progression. Join us to be part of a team that values individuality, creativity, and a positive work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Keyholder - Redchurch Street, London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Free People's values and products. When you walk into that interview, let your passion for the brand shine through. It’ll show you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and customer connection abilities. The more comfortable you are, the better you’ll come across!
✨Tip Number 3
Don’t forget to ask questions! Show your interest by preparing thoughtful questions about the store’s culture, team dynamics, and sales strategies. This not only helps you gauge if it’s the right fit for you but also shows you’re genuinely engaged.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start. Let’s get you that Keyholder position at Free People!
We think you need these skills to ace Free People Keyholder - Redchurch Street, London
Some tips for your application 🫡
Show Your Brand Passion:When you're writing your application, let your love for the Free People brand shine through! Share why you connect with our values and how you can represent them in-store. We want to see your enthusiasm!
Highlight Your Customer Connection Skills:Make sure to mention any experience you have in creating engaging customer experiences. Talk about how you've empowered teams or driven sales through personalised service. We love seeing examples of your impact!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to describe your skills and experiences. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand values and culture. Familiarise yourself with their latest collections and understand what makes their customer experience unique. This will help you speak confidently about how you can embody and promote the brand during your time as a Keyholder.
✨Showcase Your Leadership Skills
As a Keyholder, you'll be expected to lead by example. Prepare examples from your past experiences where you've successfully managed a team or driven sales. Highlight your ability to empower others and create an engaging environment, as this aligns perfectly with the role's requirements.
✨Demonstrate Customer Connection
Think of specific instances where you've gone above and beyond for customers. Be ready to discuss how you can enhance the customer experience through personalised service and styling recommendations. This will show that you understand the importance of customer connection in driving sales.
✨Be Ready for Fast-Paced Scenarios
The retail environment can be hectic, so prepare for situational questions that assess your ability to multitask and thrive under pressure. Share examples of how you've successfully navigated busy periods while maintaining a positive attitude and ensuring excellent service.
