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For Companies At a Glance
- Tasks: Lead store operations, drive sales, and create an inspiring customer experience.
- Company: Free People is a vibrant lifestyle brand that celebrates individuality and creativity.
- Benefits: Enjoy flexible work-life balance, employee discounts, and wellness support.
- Why this job: Join a dynamic team, develop your skills, and make a positive impact on customers.
- Qualifications: Energetic, communicative, and able to thrive in a fast-paced environment.
- Other info: Opportunity for career progression and personal development.
The predicted salary is between 24000 - 33600 £ per year.
Location
This position is located at 28 Floral Street Covent Garden, London, , WC2E9DP United Kingdom
Role Summary
A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You\’ll Be Doing
Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools
Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store
Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression
What You\’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you
- Builds relationships naturally, embraces individuality and diversity
- Exhibits clear verbal communication skills
- Ability to thrive in a fast paced, rapidly evolving environment
The Perks
Work Life Balance:
- ‘Life Leave’ – one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
- Employee Assistance program to support with mental, physical and financial health
- Discount off external gym memberships
- Private Medical Insurance for eligible employees
Employee Discounts:
- Up to 40% employee discount at all URBN Brands
Travel:
- Season ticket loan for eligible employees
- Cycle to work scheme for eligible employees
Continued Development:
- We offer structured support within the business alongside continued learning and development
#FreePeople#LI-TS1
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
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Free People Keyholder - Floral Street, London (24 hr) employer: Free People
Contact Detail:
Free People Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Free People Keyholder - Floral Street, London (24 hr)
✨Tip Number 1
Familiarise yourself with Free People's brand values and customer experience approach. Understanding their ethos will help you align your responses during interviews and demonstrate that you're a perfect fit for the team.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've empowered team members in previous roles. Highlighting your ability to lead by example and create an engaging environment will resonate well with the hiring managers.
✨Tip Number 3
Brush up on your knowledge of in-store technology and omni-channel shopping experiences. Being able to discuss how you can leverage these tools to enhance customer interactions will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your approach to building relationships and fostering a positive team atmosphere. Sharing specific instances where you've contributed to a supportive work culture will demonstrate your fit for the Keyholder role.
We think you need these skills to ace Free People Keyholder - Floral Street, London (24 hr)
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Keyholder position. Tailor your application to highlight how your skills and experiences align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in retail and customer service. Use bullet points for clarity and focus on achievements that demonstrate your ability to drive sales and lead a team.
Write a Personalised Cover Letter: In your cover letter, express your enthusiasm for the Free People brand and how you embody their values. Mention specific examples of how you've created engaging customer experiences or led teams in previous roles.
Showcase Your Communication Skills: Since clear communication is vital for this role, ensure your application reflects your verbal and written communication skills. Use a friendly yet professional tone, and proofread for any errors before submission.
How to prepare for a job interview at Free People
✨Show Your Passion for the Brand
Make sure to express your enthusiasm for Free People and its values during the interview. Share specific examples of how you connect with the brand's aesthetic and mission, as this will demonstrate that you're not just looking for any job, but are genuinely interested in contributing to their unique culture.
✨Demonstrate Customer Connection Skills
Prepare to discuss how you've previously engaged customers in a retail environment. Think of examples where you provided personalised service or went above and beyond to enhance a customer's experience, as this role heavily focuses on customer connection and driving sales.
✨Highlight Leadership Experience
Since this position involves team management, be ready to talk about your leadership style. Share instances where you've empowered team members or led by example, showcasing your ability to motivate others and create a positive work environment.
✨Familiarise Yourself with In-Store Technology
Understand the technology and systems used in retail operations, such as MPOS and omni-channel processes. Being knowledgeable about these tools will show that you're prepared to deliver a seamless shopping experience and can adapt quickly to the store's operational needs.