At a Glance
- Tasks: Lead store operations and create an inspiring shopping experience for customers.
- Company: Free People, a vibrant brand under URBN with a focus on individuality.
- Benefits: Generous employee discounts, wellbeing support, and work-life balance initiatives.
- Other info: Opportunities for personal growth and career progression within a diverse workplace.
- Why this job: Join a dynamic team and make a real impact in a fast-paced retail environment.
- Qualifications: Energetic, communicative, and able to thrive in a rapidly evolving setting.
The predicted salary is between 24000 - 30000 € per year.
Location: This position is located at 48-49 East Street, Brighton, BN1 1HN, United Kingdom.
Role Summary: A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You’ll Be Doing
- Brand Experience Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
- Leadership: ensures omni-channel orders are processed timely and accurately.
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Communication: contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication.
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.
What You’ll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance: for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme: for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Keyholder 24 Hours - Brighton, UK employer: Free People
At Free People, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Brighton. Our commitment to employee growth is evident through structured development opportunities and a supportive environment that encourages individuality and diversity. With benefits like 'Life Leave', private medical insurance, and generous employee discounts, we ensure our team feels valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Keyholder 24 Hours - Brighton, UK
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Free People's values and products. This way, you can show how your vibe aligns with theirs and how you can enhance that engaging customer experience.
✨Tip Number 2
Practice your communication skills! Since this role is all about connecting with customers and leading a team, think of examples where you've successfully engaged others. We want to hear your stories!
✨Tip Number 3
Show off your leadership potential! Be ready to discuss how you've mentored or developed others in past roles. Highlighting your ability to inspire and guide a team will definitely catch their attention.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Free People family. Let’s get you that keyholder position!
We think you need these skills to ace Free People Keyholder 24 Hours - Brighton, UK
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Free People brand shine through. We want to see how you connect with our values and how you can bring that energy to the store!
Tailor Your Experience:Make sure to highlight any relevant experience that aligns with the Keyholder role. We love seeing how your past roles have prepared you to drive sales and create an engaging customer experience.
Be Authentic:Don’t be afraid to show your personality! We value individuality and diversity, so let us know what makes you unique and how you can contribute to our vibrant team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you one step closer to joining our team!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, make sure you understand Free People's brand values and what makes them unique. Familiarise yourself with their latest collections and how they connect with customers. This will help you demonstrate your passion for the brand and show that you're a perfect fit.
✨Showcase Your Leadership Skills
As a Keyholder, you'll be expected to lead and mentor the team. Prepare examples of how you've successfully led a team or project in the past. Highlight your ability to inspire others and create an engaging environment, as this is crucial for driving sales and enhancing customer experience.
✨Demonstrate Customer Connection
Think of specific instances where you've provided exceptional customer service. Be ready to discuss how you can empower your team to deliver personalised service and create inspiring selling initiatives. This will show that you understand the importance of customer connection in driving sales.
✨Be Ready for Fast-Paced Scenarios
The retail environment can be hectic, so prepare for questions about how you handle pressure and adapt to change. Share examples of how you've thrived in fast-paced situations, showcasing your energy and positivity, which are key traits for this role.
