At a Glance
- Tasks: Lead store operations and create an inspiring shopping experience for customers.
- Company: Join Free People, a vibrant brand in the heart of Covent Garden.
- Benefits: Enjoy up to 40% off, wellness support, and a unique 'Life Leave' day.
- Other info: Great opportunities for personal growth and career progression.
- Why this job: Be part of a dynamic team that values individuality and creativity.
- Qualifications: Energetic, communicative, and able to thrive in a fast-paced environment.
The predicted salary is between 24000 - 30000 £ per year.
Location: This position is located at 28 Floral Street, Covent Garden, London, WC2E9DP, United Kingdom.
Role Summary: A Key Holder collaborates with the store management in supervision of store operations and leading a store environment that is engaging and inspiring to the customer and store team. This includes driving sales, awareness of key metrics, and development of others. This role is a key holding position.
What You'll Be Doing
- Brand Experience
- Influence: acts as a brand representative reflective of the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP customer.
- Customer Connection: empowers the team to drive sales through personalized service, elevated styling, and outfitting recommendations; creates inspiring selling initiatives that enhance the customer experience.
- Utilize in Store Technology: delivers a seamless, omni-channel shopping experience through understanding and utilization of systems and applications.
- Leadership & Team Management
- Empowerment: acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritising service over tasks.
- Lead by example: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales.
- Share knowledge: takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as Threads, MPOS, the Freeway, and voice of customer tools.
- Visual & Business Operations
- Store Operations: supports the store management team by participating in daily opening and closing office procedures and execution of operations.
- Support Product Flow: collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP’s visual and display standards; ensures omni-channel orders are processed timely and accurately.
- Awareness: adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store.
- Communication & Relationships
- Communication: stays current and responds to communication; contributes to sharing information with the team and actively participates in daily meetings, store initiatives, and brand focuses.
- Positivity: eager to develop new skills while being open and responsive to feedback; enhances customer experience by utilizing strong positive communication.
- Mentorship: guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression.
What You'll Need
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast-paced, rapidly evolving environment.
The Perks
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees; Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement
URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People Keyholder (16hrs) - Floral Street, London employer: Free People
At Free People, located in the vibrant Covent Garden, London, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to thrive. With a strong emphasis on personal development, our Keyholders enjoy unique benefits such as 'Life Leave' for significant life events, generous employee discounts, and access to wellness programmes, all while being part of a team that values creativity and individuality. Join us to not only drive sales but also to inspire and mentor others in a role that offers meaningful growth opportunities within a supportive community.
StudySmarter Expert Advice🤫
We think this is how you could land Free People Keyholder (16hrs) - Floral Street, London
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into Free People's values and products. This way, you can show how you embody their spirit and connect with customers in a way that feels genuine.
✨Tip Number 2
Practice your people skills! Since this role is all about building relationships, think of examples where you've created positive customer experiences. Share these stories during your chat to really stand out.
✨Tip Number 3
Show off your leadership potential! Even if you're not in a management role yet, highlight times when you've taken initiative or helped others. This will demonstrate your ability to empower and inspire a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Free People family!
We think you need these skills to ace Free People Keyholder (16hrs) - Floral Street, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for fashion and customer service. Make it engaging and relatable!
Tailor Your Application:Make sure to customise your application to reflect the role of a Keyholder. Highlight your experience in retail, leadership skills, and how you can contribute to creating an inspiring environment for both customers and the team.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the position. Plus, it’s super easy to navigate!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand values and product offerings. Familiarise yourself with their latest collections and understand what makes their customer experience unique. This will help you speak confidently about how you can embody their brand in your role.
✨Showcase Your Customer Connection Skills
Prepare examples of how you've previously engaged customers and created memorable experiences. Think about specific instances where you went above and beyond to meet a customer's needs. This will demonstrate your ability to empower the team and drive sales through personalised service.
✨Demonstrate Leadership Qualities
As a Keyholder, you'll need to lead by example. Be ready to discuss your leadership style and how you've motivated others in past roles. Share stories that highlight your decision-making skills and ability to multitask while prioritising customer service.
✨Be Ready for Fast-Paced Scenarios
Expect questions that assess how you handle fast-paced environments. Prepare to discuss times when you've thrived under pressure or adapted quickly to changes. This will show that you're not only aware of the store's dynamic nature but also excited to contribute positively to it.
