Free People Assistant Store Manager - Richmond, UK

Join to apply for the Free People Assistant Store Manager role at Free People. This position is located at 54 George Street, Richmond, TW91HJ United Kingdom.

Role Summary

To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store. The Assistant Store Manager will partner and support the Store Manager and the Assistant Visual Manager. They will have an open and direct line of communication with the District Manager in order to most effectively hold a firm knowledge of overall brand direction and focus.

What You’ll Be Doing

• People
  • Lead, mentor and motivate the team regarding leadership, visual execution and expectations through consistent feedback and accountability.
  • Promote ownership and delegation.
  • Foster team involvement and strategic planning.
  • Conduct morning and all-store staff meetings and trainings.
  • Manage and motivate a high level of Customer Care using all resources and initiatives.
  • Partner with Store Brand Leader in performance appraisals and goal setting with timely follow-up to ensure employee development.
  • Facilitate hiring and recruitment; attract and retain talent.
  • Onboard, train and develop new hires with the Store Brand Leader.
  • Lead by example to set a high bar for productivity.
  • Mentor, teach and problem-solve for the sales team.
  • Identify and develop internal talent for succession planning.
  • Develop and enhance the selling culture within the store.
• Process
  • Maintain business awareness and drive sales to achieve and exceed goals.
  • Complete planning objectives with District and Store level management.
  • Support scheduling and zoning needs in partnership with management.
  • Maintain high standards for Customer Care, Operations and Loss Prevention.
  • Prioritise and delegate tasks to meet objectives.
  • Drive restock process with management to maintain stock levels and sell-through.
  • Educate staff on home office communications and initiatives.
  • Communicate performance observations to district contacts.
  • Work with product receiving to uphold stock room standards.
  • Act as MOD and manage all operational aspects of the store.
  • Uphold company policy and procedure.
• Presentation
  • Use weekly sales reports to track, analyse and communicate business results and strategies to maximise sales.
  • Execute and delegate weekly operational and visual objectives.
  • Educate staff on training processes to maintain visual standards.
  • Maintain awareness of brand aesthetic in the store environment and communicate with the team.
  • Provide product performance feedback to District Brand Leader.

What You’ll Need

• Strong people management and leadership skills.
• Good business acumen and ability to achieve visual and operational excellence.
• Critical thinking and a passion for evolving and innovating.
• Proven track record of hiring and developing creative and operational talent.
• Experience coaching, counselling and conflict resolution.

The Perks

• Work Life Balance: Life Leave - one day per year for life events, in addition to annual leave.
• Wellbeing: Employee Assistance program for mental, physical and financial health.
• Discount on external gym memberships.
• Private Medical Insurance for eligible employees.
• Employee Discounts: Up to 40% employee discount at all URBN Brands.
• Travel: Season ticket loan for eligible employees.
• Cycle to work scheme for eligible employees.
• Continued Development: Structured support within the business with continued learning and development.

URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all employment decisions on merit, job requirements and business needs.

Seniority level: Not Applicable

Employment type: Full-time

Job function: General Business, Management, and Customer Service

Industries: Retail, Retail Apparel and Fashion, and Consumer Services