At a Glance
- Tasks: Create an inspiring customer experience while driving sales and maintaining store operations.
- Company: Join Free People, a vibrant brand that celebrates individuality and diversity.
- Benefits: Enjoy a great work-life balance, employee discounts, and health support.
- Other info: Flexible hours and opportunities for personal growth in a supportive environment.
- Why this job: Be part of a dynamic team and make genuine connections with customers.
- Qualifications: Bring your energy, communication skills, and passion for the Free People brand.
The predicted salary is between 20000 - 25000 £ per year.
Location: This position is located at 38/39 Duke of York Square, London, SW34LY United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
Also may include:
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Free People 8hr Stylist - Duke of York, London employer: Free People
At Free People, located in the vibrant Duke of York Square, London, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee wellbeing and growth. With benefits like 'Life Leave', private medical insurance, and generous discounts, we empower our stylists to build genuine relationships with customers while thriving in a fast-paced environment. Join us to be part of a team that values individuality, creativity, and continuous development, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Free People 8hr Stylist - Duke of York, London
✨Tip Number 1
Get to know the brand! Before your interview, dive into Free People's vibe and values. This way, you can show off your passion for the brand and how you can bring that energy to the store.
✨Tip Number 2
Practice your people skills! Since building genuine relationships with customers is key, think of some examples where you've gone above and beyond for someone. Share those stories during your chat!
✨Tip Number 3
Be ready to showcase your flexibility! The role requires working various hours, so come prepared to discuss how you can adapt to the store's needs, whether it's weekends or late shifts.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at Free People!
We think you need these skills to ace Free People 8hr Stylist - Duke of York, London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your unique personality shine through! We want to see the real you, so don’t be afraid to express your passion for the Free People brand and how it resonates with your lifestyle.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills. Mention specific examples of how you've built relationships with customers or thrived in fast-paced environments – we love seeing those real-life stories!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and gets straight to the good stuff about why you’d be a great fit for us!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into Free People's brand ethos and lifestyle. Familiarise yourself with their latest collections, values, and customer engagement strategies. This will not only show your passion for the brand but also help you connect your personal style and experiences to what they stand for.
✨Showcase Your People Skills
As a stylist, building genuine relationships with customers is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or turned a challenging situation into a positive experience. This will demonstrate your ability to create that unique customer experience they’re looking for.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play during the interview. They might ask you to demonstrate how you'd greet a customer or suggest alternatives based on their needs. Practise these scenarios beforehand so you can showcase your communication skills and ability to think on your feet.
✨Embrace Flexibility and Team Spirit
Highlight your willingness to work flexible hours and be a team player. Share experiences where you adapted to changing situations or collaborated with others to achieve a common goal. This aligns perfectly with their need for someone who thrives in a fast-paced environment and supports store operations.
