At a Glance
- Tasks: Create inspiring customer experiences and drive sales in a vibrant retail environment.
- Company: Join Free People, a brand that celebrates individuality and diversity.
- Benefits: Enjoy up to 40% off, flexible hours, and unique perks like 'Life Leave'.
- Other info: Opportunities for growth and development in a supportive workplace.
- Why this job: Be part of a dynamic team where your energy and creativity can shine.
- Qualifications: Must be a people person with great communication skills and a passion for fashion.
The predicted salary is between 20000 - 25000 £ per year.
Location: This position is located at 54 George Street, Richmond, TW91HJ United Kingdom.
Role Summary: To create a unique, innovative and inspirational customer experience; encompassing the Free People lifestyle and brand image, while maintaining all store operations and goals, resulting in driving sales and ensuring a profitable store.
What You'll Be Doing:
- Exceed the customer’s service expectations by meeting the following responsibilities:
- Build genuine relationships with customers.
- Greet all customers upon entering the store.
- Offer to hold items for the customer at the cash wrap or in the fitting room.
- Determine the customer’s needs and offer suggestions and alternatives.
- Utilize all customer care resources.
- Offer to locate out of stock product from direct or from another store.
- Assist in maintaining store merchandising and operational standards.
- Uphold all company policy and procedures.
- Maintain a high level of awareness and concern for Loss Prevention.
- Facilitate the zones of the floor based on business needs.
- Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:
- Comment on items purchased.
- Inquire if their purchase is a gift that will need to be wrapped.
- Request the customer’s zip code or email address.
- Ring transactions efficiently – issue a receipt.
- Compare signatures on back of card and on the POS Screen.
- Demonstrate knowledge of return policy.
- Practice proper phone etiquette.
- Perform all register functions.
- Train new stylists on Register University.
- Maintain cash wrap organization, cleanliness and restock.
What You'll Need:
- Energy and happiness that is contagious to your friends, family, and everyone around you.
- Builds relationships naturally, embraces individuality and diversity.
- Exhibits clear verbal communication skills.
- Ability to thrive in a fast paced, rapidly evolving environment.
- Heart and soul for the FP brand.
- Experience being a team player.
- Ability to work flexible hours to meet the needs of the store, which includes nights, weekends, and holidays.
- Eagerness to learn and grow within the organization.
The Perks:
- Work Life Balance: ‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement.
- Wellbeing: Employee Assistance program to support with mental, physical and financial health.
- Discount off external gym memberships.
- Private Medical Insurance for eligible employees.
- Employee Discounts: Up to 40% employee discount at all URBN Brands.
- Travel: Season ticket loan for eligible employees.
- Cycle to work scheme for eligible employees.
- Continued Development: We offer structured support within the business alongside continued learning and development.
Equal Opportunity Statement: URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
Fashion Retail Stylist - Create Inspiring Encounters employer: Free People
At Free People, located in the vibrant heart of Richmond, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. With a strong emphasis on personal growth, we offer extensive training opportunities, generous employee discounts, and unique benefits like 'Life Leave' to ensure a healthy work-life balance. Join us to be part of a passionate team dedicated to creating inspiring customer experiences while embracing individuality and diversity.
StudySmarter Expert Advice🤫
We think this is how you could land Fashion Retail Stylist - Create Inspiring Encounters
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with Free People's style, values, and customer base. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local fashion events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Practice your customer service skills! Role-play with friends or family to nail down how you'd greet customers and handle their needs. The more comfortable you are, the better you'll shine in the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Fashion Retail Stylist - Create Inspiring Encounters
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share your personal style and how it aligns with the Free People brand. We want to see your enthusiasm for creating inspiring customer experiences.
Be Personable and Relatable:Remember, this role is all about building genuine relationships with customers. Use a friendly tone in your application and share any relevant experiences where you've connected with people. We’re looking for that contagious energy!
Highlight Your Team Spirit:We value teamwork here at StudySmarter, so make sure to mention any past experiences where you’ve worked well with others. Whether it’s in retail or another setting, show us how you can contribute to our vibrant team culture.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that match the job description. We appreciate when candidates take the extra step to connect their background with what we’re looking for.
How to prepare for a job interview at Free People
✨Know the Brand Inside Out
Before your interview, dive deep into the Free People brand. Understand their values, style, and customer base. This will help you connect with the interviewers and show that you're genuinely interested in creating inspiring encounters for customers.
✨Showcase Your People Skills
As a Fashion Retail Stylist, building relationships is key. Prepare examples of how you've successfully engaged with customers in the past. Think about times when you exceeded expectations or resolved issues creatively—these stories will highlight your ability to connect with others.
✨Demonstrate Your Flexibility
This role requires adaptability, so be ready to discuss your experience in fast-paced environments. Share instances where you thrived under pressure or adjusted to changing circumstances, showing that you can handle the dynamic nature of retail.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions prepared that reflect your interest in the role and the company. Ask about team dynamics, training opportunities, or how they measure success in customer interactions. This shows you're not just looking for any job, but are genuinely invested in being part of their team.
