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- Tasks: Lead supply operations, manage KPIs, and optimise driver engagement.
- Company: Join FREENOW, a dynamic leader in the ride-hailing industry.
- Benefits: Enjoy flexible working, health insurance, and unique perks like sabbaticals.
- Why this job: Make a real impact on driver experience and marketplace health.
- Qualifications: 5+ years in leadership, strong analytical skills, and project management experience.
- Other info: Diverse and inclusive workplace with opportunities for growth.
The predicted salary is between 48000 - 72000 £ per year.
YOUR DAILY ADVENTURES WILL INCLUDE:
- Ownership of primary supply side KPIs - Active Drivers and Supply Hours.
- Driver Earnings KPI managed in conjunction with other central teams.
- Ownership of primary QoS KPIs including Driver Behaviour/Ratings, Driver Acceptance Rate, Driver Cancellation Rate and Completion Rate.
- Working with central and local teams to ensure that QoS and supply KPIs are optimally balanced to maximise marketplace health.
- Ensure local market QoS KPIs, initiatives and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment and knowledge transfer.
- Overall ownership of driver segmentation and driver value proposition delivery.
- Responsibility for delivery of New Active Driver and activation funnel KPIs, all supply engagement KPIs (Driver Churn, Reactivation and NPS) and EV Transition targets.
- Lead project management roadmap of the area, defining main axes, lines of actions and initiatives, ensuring an efficient allocation of resources, identifying risks and deploying the necessary actions to mitigate them.
- Promote the alignment of the central initiatives to the local reality in each FREENOW market, fostering relationships between central and local teams, to ensure best practices deployment and knowledge transfer.
TO BE SUCCESSFUL IN THIS ROLE:
- Primary business degree or equivalent, Masters degree is a bonus.
- 5+ years in a leadership position in a platform business (ideally in the ride hailing industry).
- 10+ years of experience in Operations.
- Experience from other relevant service industries is beneficial.
- Track record of delivering highly effective, efficient and scalable management processes and tools.
- Fluent English and, ideally, one additional language.
- Project management experience.
- Analytical skills with a track record of data driven decision making.
- Commercial acumen.
- Ability to effectively engage with all levels within the organisation.
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements.
- LinkedIn Learning.
- Sabbatical & special leave policies.
- WeRoad Partnership.
- Birthday, 24th + 31st December off.
- Short term EU work policy.
- Mobility credit.
- Health insurance.
- Employee assistance program.
- Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve.
Director of Supply Operations in London employer: FREE NOW
Contact Detail:
FREE NOW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Supply Operations in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at FREENOW. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission and goals.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop us a quick thank-you note. It shows your enthusiasm and keeps you fresh in our minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Director of Supply Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Director of Supply Operations role. Highlight your leadership experience and any relevant KPIs you've managed in the past. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with our needs. Be sure to mention your experience in the ride-hailing industry if you have it, as it’s a big plus for us.
Showcase Your Analytical Skills: Since this role involves data-driven decision making, don’t forget to include examples of how you've used analytics to drive results in your previous positions. We love seeing candidates who can back up their claims with solid data!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at FREE NOW
✨Know Your KPIs
Make sure you understand the key performance indicators (KPIs) mentioned in the job description, like Active Drivers and Driver Earnings. Be ready to discuss how you've managed similar metrics in your previous roles and how you can apply that experience to enhance marketplace health.
✨Showcase Your Leadership Experience
With 5+ years in a leadership position required, prepare examples of how you've led teams in a platform business. Highlight specific projects where you drove efficiency and scalability, and be ready to discuss your approach to managing diverse teams across different markets.
✨Demonstrate Analytical Skills
Since analytical skills are crucial for this role, come prepared with examples of data-driven decisions you've made. Discuss how you've used data to identify risks and implement solutions, especially in relation to driver behaviour and engagement KPIs.
✨Engage with the Company Culture
Familiarise yourself with FREENOW's values around diversity, equity, and inclusion. Be ready to discuss how you can contribute to fostering relationships between central and local teams, and how you align with their commitment to creating an inclusive workplace.
