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- Tasks: Lead supply operations, manage KPIs, and drive marketplace health.
- Company: Join FREENOW, a dynamic leader in the ride-hailing industry.
- Benefits: Enjoy flexible working, health insurance, and unique perks like sabbaticals.
- Why this job: Make a real impact in a fast-paced environment while fostering team collaboration.
- Qualifications: 5+ years in leadership roles, strong analytical skills, and project management experience.
- Other info: Diversity and inclusion are at our core; we want you to thrive!
The predicted salary is between 36000 - 60000 £ per year.
YOUR DAILY ADVENTURES WILL INCLUDE:
- Ownership of primary supply side KPIs - Active Drivers and Supply Hours.
- Driver Earnings KPI managed in conjunction with other central teams.
- Ownership of primary QoS KPIs including Driver Behaviour / Ratings, Driver Acceptance Rate, Driver Cancellation Rate and Completion Rate.
- Working with central and local teams to ensure that QoS and supply KPIs are optimally balanced to maximise marketplace health.
- Ensure local market QoS KPIs, initiatives and processes are implemented in line with central design guidance, fostering relationships between central and local teams to ensure the delivery of scalable QoS solutions, best practices deployment and knowledge transfer.
- Overall ownership of driver segmentation and driver value proposition delivery.
- Responsibility for delivery of New Active Driver and activation funnel KPIs, all supply engagement KPIs (Driver Churn, Reactivation and NPS) and EV Transition targets.
- Lead project management roadmap of the area, defining main axes, lines of actions and initiatives, ensuring an efficient allocation of resources, identifying risks and deploying the necessary actions to mitigate them.
- Promote the alignment of the central initiatives to the local reality in each FREENOW market, fostering relationships between central and local teams, to ensure best practices deployment and knowledge transfer.
TO BE SUCCESSFUL IN THIS ROLE:
- Primary business degree or equivalent, Masters degree is a bonus.
- 5+ years in a leadership position in a platform business (ideally in the ride hailing industry).
- 10+ years of experience in Operations.
- Experience from other relevant service industries is beneficial.
- Track record of delivering highly effective, efficient and scalable management processes and tools.
- Fluent English and, ideally, one additional language.
- Project management experience.
- Analytical skills with a track record of data driven decision making.
- Commercial acumen.
- Ability to effectively engage with all levels within the organisation.
BENEFITS & PERKS IN A NUTSHELL:
- Flexible working arrangements.
- LinkedIn Learning.
- Sabbatical & special leave policies.
- WeRoad Partnership.
- Birthday, 24th + 31st December off.
- Short term EU work policy.
- Mobility credit.
- Health insurance.
- Employee assistance program.
- Plus more local benefits depending on your work location!
DIVERSITY, EQUITY & INCLUSION:
FREENOW is an equal opportunity employer and we consider qualified applicants regardless of race, religion, national origin, gender, gender identity, sexual orientation, disability or age. We want you to grow and evolve.
Director of Supply Operations employer: FREE NOW
Contact Detail:
FREE NOW Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Supply Operations
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work at FREENOW. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for interviews by diving deep into the company’s values and recent projects. Show us you’re not just another candidate; demonstrate how your experience aligns with our mission and goals.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you note. It shows your enthusiasm and keeps you fresh in our minds.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of our team.
We think you need these skills to ace Director of Supply Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director of Supply Operations. Highlight your leadership experience and any relevant KPIs you've managed in the past. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your skills can help us achieve our goals. Be sure to mention your experience in the ride-hailing industry if you have it!
Showcase Your Analytical Skills: Since data-driven decision making is key for this position, include examples of how you've used analytics to drive results in your previous roles. We love seeing numbers that back up your achievements!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at FREE NOW
✨Know Your KPIs Inside Out
Make sure you understand the key performance indicators (KPIs) mentioned in the job description, like Active Drivers and Supply Hours. Be ready to discuss how you've managed similar metrics in your previous roles and how you can apply that experience to enhance marketplace health.
✨Showcase Your Leadership Experience
With 5+ years in a leadership position being a requirement, prepare examples of how you've led teams in a platform business. Highlight specific projects where you drove efficiency and scalability, and be ready to discuss your approach to managing diverse teams.
✨Demonstrate Analytical Skills
Since analytical skills are crucial for this role, come prepared with examples of data-driven decisions you've made in the past. Discuss how you used data to identify risks and implement solutions, especially in operations or service industries.
✨Foster Relationships
The role emphasises collaboration between central and local teams. Prepare to talk about how you've built relationships across different levels of an organisation. Share specific instances where your ability to engage with various stakeholders led to successful project outcomes.
