At a Glance
- Tasks: Deliver unforgettable experiences for VIP guests at Magic Mike Live.
- Company: Join the innovative team behind the global sensation, Magic Mike Live.
- Benefits: Competitive salary, flexible hours, and a vibrant work environment.
- Other info: Full training provided; diverse backgrounds encouraged to apply.
- Why this job: Be part of a dynamic entertainment experience that celebrates creativity and connection.
- Qualifications: Strong communication skills and a passion for hospitality are essential.
The predicted salary is between 30000 - 35000 £ per year.
Reporting to: Senior Manager, Hospitality & Guest Experience
Location: Magic Mike Live, Hippodrome Casino, London
Salary Range: £30,000- £35,000 - D.O.E
Working Hours: Wednesday to Sunday late afternoon into evenings, in line with the show schedule.
Start Date: Flexible start date, around 1st July 2026
About The Company
Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a “360‑degree” dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world‑class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering. Magic Mike Live is the flagship immersive production of Free Association Live (FA Live). FA Live is a next‑generation live entertainment company, producing performances ranging from intimate immersive experiences to global touring spectacles. FAL currently oversees the global expansion of Magic Mike Live, which has entertained over 2 million guests from 70+ countries with over 6,000 performances across its Las Vegas and London experiences and past engagements in Miami, Dallas, and Berlin since debuting in 2017. Beyond Magic Mike, FAL develops original, IP‑driven live experiences across dance, music, and immersive storytelling. Bringing heart, humor, and world‑class storytelling to every performance, each FAL experience is designed to move people, set a standard of excellence, and defy expectations of what live entertainment can be.
About The Role
The Hospitality & Guest Experience Manager is responsible for delivering a seamless, high‑touch experience for a diverse portfolio of VIP guests, including large groups, celebrities, influencers, and Luxe Seat ticket holders. This is a hands‑on, highly visible role that sits at the intersection of hospitality, live performance, and guest experience. You’ll lead the execution of each guest journey from pre‑arrival through post‑show, ensuring every detail feels individually tailored and effortlessly delivered. The Hospitality & Guest Experience Manager ensures all guest‑facing touchpoints are delivered with consistency, creativity, and exceptional attention to detail.
- Guest Journey & Experience Delivery
- Manage the full guest experience from post‑booking through post‑show follow‑up
- Communicate directly with guests pre‑arrival via email, phone, and messaging to ensure clarity and readiness
- Greet and host VIP Luxe Seat guests, remaining present and attentive throughout their visit
- Ensure all inclusions, timings, and experience elements are delivered seamlessly
- Handle guest questions, needs, and adjustments with speed and polish
- Show Flow & On-the-Ground Execution
- Coordinate nightly show flow in partnership with Stage Management, F&B, FOH, Box Office and other partner teams to ensure a smooth, well‑paced experience
- Ensure Meet & Greet and other guest moments are executed smoothly and remain on time
- Support guest issues or escalations directly when needed
- Ensure transitions from arrival to exit feel intentional and well‑paced
- Experience Coordination & Operational Support
- Host VIPs, large groups (10+) and high‑profile guests across theatre and partner spaces
- Coordinate and deliver celebration packages and bespoke experiences with precision
- Work cross‑functionally with local and global production teams to develop and execute premium guest experiences including but not limited to AirBnB experiences
- Ensure all guest‑facing materials and experience assets are prepared and maintained, including but not limited to: lanyards, laminates, camera equipment, celebration sashes and greeting cards
- Any other duties may be reasonably required in the course of your duties or as instructed by the Senior Manager, Hospitality & Guest Experience
What We’re Looking For
Magic Mike Live is a hospitality‑first entertainment experience. The ideal candidate understands that creating an effortless guest experience requires constant collaboration, attention to detail, and genuine human connection. They should be highly organised, emotionally intelligent, and capable of balancing empathy and hospitality with confidence and authority when situations require it. We welcome candidates from all backgrounds and experience. If you can demonstrate many of the skills below, we encourage you to apply - full training will be provided.
- Essential Skills And Experience
- Computer proficiency, included but not limited to: Google Workspace, Apple Products, SevenRooms, Spektrix, WhatsApp Business, Zendesk
- Excellent communication over the phone, in person and through email
- Impeccable use of English syntax, spelling and grammar
- Comfortable remaining professional but approachable while engaging with a diverse audience including: celebrities, influencers, investors and friends of the show
- Takes initiative, troubleshoots and remains calm under pressure
- Excellent time management
- Ability to prioritise and carefully balance the needs of the business with customer care
- Desirable Skills & Attributes
- Previous theatre venue experience or a passion for the arts, including West End theatre
- Experience in luxury hospitality, nightlife, VIP hosting, or live entertainment environments
What You’ll Bring
A genuine passion for customer care and creating unforgettable experiences. A thoughtful, responsive approach to guest needs, with the ability to handle a wide range of customers and situations. Energy, professionalism, and a positive attitude that contributes to a welcoming environment.
Why Join Us?
Step into the energy of Magic Mike Live - where world‑class entertainment, unforgettable moments, and a global stage come together. From London to productions around the world, you’ll be part of a team that brings bold, high‑impact experiences to life while sharing in the atmosphere, creativity, and buzz that make each performance unique. If you’re drawn to live entertainment that’s dynamic, exciting and immersive, this is a place where your work directly contributes to the magic. Free Association Live is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of background or protected characteristics.
Manager, Hospitality & Guest Experience (Luxe) in London employer: Free Association Live
At Free Association Live, we pride ourselves on being an exceptional employer, offering a vibrant work culture that thrives on creativity and collaboration. As the Manager of Hospitality & Guest Experience at Magic Mike Live in London, you'll enjoy unique opportunities for personal and professional growth while being part of a dynamic team dedicated to delivering unforgettable experiences. With a focus on inclusivity and diversity, we ensure that every employee feels valued and empowered to contribute to the magic of live entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Manager, Hospitality & Guest Experience (Luxe) in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on social media. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes Magic Mike Live unique and think about how your skills can enhance the guest experience. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! Be ready to explain why you’re the perfect fit for the Hospitality & Guest Experience Manager role. Highlight your passion for customer care and any relevant experience that aligns with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Magic Mike Live team.
We think you need these skills to ace Manager, Hospitality & Guest Experience (Luxe) in London
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for hospitality and guest experience shine through. We want to see that you genuinely care about creating unforgettable moments for our guests!
Tailor Your Application:Make sure to customise your CV and cover letter to highlight relevant experiences that align with the role. Mention any previous work in hospitality or live entertainment that showcases your skills in managing guest experiences.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and check your spelling and grammar – we appreciate attention to detail, especially when it comes to communication!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at Magic Mike Live!
How to prepare for a job interview at Free Association Live
✨Know the Show Inside Out
Before your interview, make sure you’re familiar with Magic Mike Live and its unique blend of dance, acrobatics, and immersive storytelling. Understanding the show's vibe will help you connect with the interviewers and demonstrate your genuine interest in the role.
✨Showcase Your Hospitality Skills
Prepare examples from your past experiences that highlight your ability to create exceptional guest experiences. Think about times when you went above and beyond for a customer or handled a challenging situation with grace—these stories will resonate well with the interviewers.
✨Practice Your Communication Style
Since this role involves interacting with VIPs and diverse audiences, practice your communication skills. Be ready to demonstrate how you can remain professional yet approachable, especially when discussing how you would engage with high-profile guests.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and emotional intelligence. Prepare to discuss how you would handle specific guest situations, ensuring you convey your ability to balance empathy with authority when needed.
