At a Glance
- Tasks: Deliver exceptional customer service and manage ticketing transactions at Magic Mike Live.
- Company: Join the innovative Free Association Live, creators of the thrilling Magic Mike Live experience.
- Benefits: Earn £15.25/hour with flexible hours and a vibrant work environment.
- Other info: Full training provided; no prior experience necessary!
- Why this job: Be part of a dynamic team in the exciting world of live entertainment.
- Qualifications: Customer service skills and a passion for live shows are essential.
The predicted salary is between 15.25 - 15.25 £ per hour.
Reporting to: Box Office Manager
Location: Magic Mike Live Box Office, Hippodrome Casino, London
Hourly Rate: £15.25/hour
Working Hours: Guaranteed minimum of 20 hours per week, up to 40 hours depending on availability and business needs. This role includes evenings, weekends (at least one day per week), and holidays in line with performance schedules.
Start Date: Immediate.
About the Company
Originally inspired by the hit film franchise, Magic Mike Live has evolved into a global entertainment phenomenon. Designed as a “360-degree” dance and acrobatic spectacle, Magic Mike Live reimagines the traditional male revue for a modern audience. The production combines world‑class choreography, live music, and specialized technical design to create an atmosphere that is equal parts exhilarating, sophisticated, and empowering.
About the Role
Free Association Live is seeking Box Office Associates to support the delivery of Magic Mike Live in London, alongside our growing portfolio of global productions. The Box Office is central to the guest experience - serving as the first point of contact across phone, email, and in‑person interactions. In this role, you will deliver exceptional, enthusiastic customer service while managing ticketing transactions, resolving enquiries, and driving revenue through ticket and experience sales. This is a fast‑paced, hands‑on position requiring professionalism, commercial awareness, and a strong attention to detail. You will play a key role in creating seamless, memorable experiences for every guest.
Our Approach: Enlightened Hospitality
We follow the philosophy of Enlightened Hospitality, pioneered by Danny Meyer, which prioritises people - starting with our team. By creating a supportive and respectful workplace, we empower our staff to deliver exceptional service and build meaningful guest relationships.
Key Responsibilities
- Deliver outstanding customer service across all channels (in person, phone, and email), creating positive and memorable guest interactions
- Proactively sell tickets, upgrades, and premium experiences, using confident and engaging communication to maximise revenue
- Maintain expert knowledge of productions, venues, pricing structures, policies, and offerings
- Process ticket transactions accurately and efficiently using Spektrix (including sales, exchanges, group bookings, and reservations)
- Respond to customer enquiries via Zendesk in a timely and professional manner
- Demonstrate a strong understanding of accessible seating and performance options, ensuring inclusive service for all guests
- Maintain accurate customer data and uphold high standards of data integrity to support reporting and analytics
- Identify and elevate complex customer service or system issues appropriately
- Collaborate with colleagues to support a positive, respectful, and high‑performing team environment
- Contribute to smooth day‑to‑day Box Office operations in a busy, high‑volume environment
- Support colleagues where required, helping to motivate and maintain team standards during peak periods
- Represent Free Association Live with warmth, professionalism, and a commitment to exceptional customer care
What We’re Looking For
We welcome candidates from all backgrounds and experience. If you can demonstrate many of the skills below, we encourage you to apply - full training will be provided.
Essential Skills & Experience
- Proven ability to deliver excellent customer service across multiple channels (in person, phone, and email)
- Strong communication skills, both written and verbal, with the ability to convey information clearly and confidently
- Experience working in a busy, customer‑facing or ticketing environment (Box Office experience desirable)
- Strong IT skills and confidence working with ticketing or CRM systems
- Excellent attention to detail, organisation, and time management
- Ability to remain calm under pressure and adapt quickly in a fast‑paced environment
- Strong interpersonal skills, with the ability to build rapport with guests and colleagues
- A proactive, team‑oriented approach with the ability to collaborate across departments
Desirable Skills & Attributes
- Experience working in a Box Office or ticketing operation
- Ability to motivate and positively influence others during busy service periods
- Interest in live entertainment, immersive experiences, or the work of Free Association Live and Magic Mike Live
- A natural curiosity, enthusiasm for learning, and commitment to personal development
- Empathy and awareness in responding to guest and team needs
- A strong work ethic and pride in delivering high‑quality work
What You’ll Bring
- A genuine passion for customer care and creating unforgettable experiences
- A thoughtful, responsive approach to guest needs, with the ability to handle a wide range of customers and situations
- Energy, professionalism, and a positive attitude that contributes to a welcoming environment
Why Join Us?
Step into the energy of Magic Mike Live - where world‑class entertainment, unforgettable moments, and a global stage come together. From London to productions around the world, you’ll be part of a team that brings bold, high‑impact experiences to life while sharing in the atmosphere, creativity, and buzz that make each performance unique. If you’re drawn to live entertainment that’s dynamic, exciting and immersive, this is a place where your work directly contributes to the magic.
Free Association Live is an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applications from all individuals regardless of background or protected characteristics.
Box Office Associate employer: Free Association Live
Free Association Live is an exceptional employer that values its team members and fosters a vibrant work culture in the heart of London. As a Box Office Associate, you will enjoy opportunities for personal growth while being part of a dynamic environment that prioritises guest experience and teamwork. With flexible scheduling around performance times and a commitment to employee development, this role offers a rewarding experience in the exciting world of live entertainment.
StudySmarter Expert Advice🤫
We think this is how you could land Box Office Associate
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Free Association Live and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Free Association Live and let us see your personality shine through!
We think you need these skills to ace Box Office Associate
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Free Association Live.
Get Familiar with Our Brand:Before applying, take some time to learn about Free Association Live and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Free Association Live
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Free Association Live.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Free Association Live will surely appreciate.
