At a Glance
- Tasks: Lead a dynamic team and create unforgettable guest experiences every day.
- Company: Join the award-winning Robinsons team in a fast-paced environment.
- Benefits: Competitive salary, tips, discounts, 28 days leave, and career development.
- Other info: Ongoing training and fully funded apprenticeships available.
- Why this job: Be part of an exciting journey and shape memorable events and experiences.
- Qualifications: Passion for customer service and team leadership skills.
Our teams at Robinsons are more than exceptional, theyre award winning! And as Duty Manager, youll play a vital role in ensuring they are set for success in a fast-paced and customer focused atmosphere. Looking for a role where you can lead from the front, inspire your team and create great guest experiences every single day? Well, if you love developing teams and take pride in delivering great customer service, this could be the perfect next step in your career. Join us at an exciting time in our journey. As we continue to grow and evolve, we're expanding our offering with the introduction of wedding packages and events, creating new opportunities for our team and guests alike. This is a fantastic opportunity to be part of an ambitious business, helping to shape unforgettable experiences and contribute to an exciting new chapter. Whats in it for you? Competitive salary plus tips. 25% discount on food, drink and accommodation across Robinsons pubs, inns and guest rooms. 50% off food during shifts. Team rewards with discounts at over 800 retailers. 28 days paid annual leave. NEST pension scheme. Ongoing training and career development opportunities. Fully funded apprenticeships available.
Duty Manager in Stoke-on-Trent employer: Frederic Robinson
The Fountaine Inn offers an exceptional work environment where passion for hospitality meets the stunning backdrop of the Yorkshire Dales. As a General Manager, you will benefit from a competitive annual bonus scheme, generous discounts on food and accommodation, and exclusive retail perks, all while leading a team in a venue renowned for its high-quality offerings. Join us to grow your career in a supportive culture that values ambition and excellence in service.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Stoke-on-Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Frederic Robinson. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Frederic Robinson
Don't be shy about reaching out to Frederic Robinson directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Frederic Robinson and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Frederic Robinson
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
