At a Glance
- Tasks: Lead a vibrant team to deliver unforgettable guest experiences in a bustling pub environment.
- Company: Join Robinsons, a family-run business with over 185 years of hospitality excellence.
- Benefits: Enjoy competitive salary, tips, discounts, and ongoing training opportunities.
- Other info: Embrace a rewarding lifestyle with adventure and community at your doorstep.
- Why this job: Grow your hospitality career while enjoying the stunning scenery of Cumbria.
- Qualifications: Passion for hospitality and experience in team leadership preferred.
The predicted salary is between 26100 - 31900 £ per year.
At Robinsons, we run great pubs and create great experiences. From perfectly poured pints to memorable meals and warm welcomes, everything we do is about bringing people together. We are looking for a passionate Assistant Manager to help lead our team, deliver exceptional guest experiences, and support the day-to-day running of one of our fantastic pubs. If you are ready to take the next step in your hospitality career and thrive in a fast-paced, people-focused environment, we would love to hear from you. Experience with letting rooms would be advantageous, as you'll play an important role in maximising revenue opportunities and delivering exceptional experiences for both guests and residents.
As Assistant Manager, you will be at the heart of the pub, leading from the front to deliver outstanding guest experiences and ensuring every shift runs smoothly. You will set the standard on service, support your team to perform at their best, and create an environment where guests feel welcomed and want to return. Alongside this, you will play a key role in driving the business forward, supporting sales, managing labour and stock effectively while maintaining high operational standards. With the confidence to take ownership in the GM's absence, you will balance people, performance, and results in a fast-paced, rewarding environment.
What you will be responsible for:
- Delivering great guest experiences that drive strong feedback scores, repeat visits, and positive reviews
- Leading, coaching, and developing your team to improve engagement, retention, and overall performance
- Driving sales and revenue through upselling, product knowledge, and delivering against weekly targets
- Managing labour effectively to balance great service with achieving labour cost targets
- Running smooth, high-performing shifts with a focus on speed, quality, and consistency
- Maximising occupancy and revenue opportunities within the letting rooms business, ensuring high standards of presentation, guest satisfaction and commercial performance
- Maintaining operational standards including food safety, compliance, stock control, and protecting GP margins
- Taking ownership in the absence of the GM, making confident decisions to support both the team and business performance
What you will enjoy in return:
- Competitive salary plus tips
- 25% discount on food, drink and accommodation across Robinsons managed pubs, inns and guest rooms
- 50% off food during shifts
- Team rewards with discounts at over 800 retailers
- 28 days paid annual leave
- NEST pension scheme
- Ongoing training and career development opportunities
- Fully funded apprenticeships available
- Wellbeing and mental health support
- Healthcare cash plan for dental, optical and everyday healthcare costs
- Stability and opportunities within a family-run business that's been thriving for over 185 years
- Uniform provided
This is more than just your next role; it’s the chance to build a rewarding career while enjoying an exceptional quality of life. Set against the backdrop of some of the UK's most stunning scenery, Cumbria offers the perfect balance between work and lifestyle. From the lakes and fells of the Lake District to its vibrant market towns and welcoming communities, it’s a place where you can truly make the most of your time both in and out of work. Whether you're spending your days off hiking, cycling, paddleboarding or simply exploring the area's charming villages and independent cafés, adventure and relaxation are always close by. With a strong sense of community, shorter commutes and plenty of space to enjoy the outdoors, it’s easy to see why so many people choose to call Cumbria home.
If you're looking for an opportunity to grow your hospitality career in a location that offers something genuinely special, we'd love to hear from you. Join the Robinsons family. This is a hands-on leadership role for someone who brings energy, confidence and a passion for hospitality, and who knows how to motivate a team to be their very best. Apply today and join a warm and welcoming family business with a proud heritage, where your contribution really matters.
Assistant Manager employer: Frederic Robinson Limited
The Fountaine Inn is an exceptional employer, offering a unique opportunity to lead a renowned countryside inn in the picturesque Yorkshire Dales. With a strong focus on employee development, competitive benefits including an annual bonus scheme, generous leave, and live-in accommodation, we foster a supportive work culture that empowers our General Managers to drive success and create memorable guest experiences. Join us in a role that not only challenges you but also rewards your passion for hospitality in one of the UK's most beautiful locations.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Frederic Robinson Limited. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Frederic Robinson Limited
Don't be shy about reaching out to Frederic Robinson Limited directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Frederic Robinson Limited and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Frederic Robinson Limited
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
