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For Companies At a Glance
- Tasks: Support clients by providing guidance and exploring their challenges through various communication methods.
- Company: Join an independent charity dedicated to offering free, confidential advice to local communities.
- Benefits: Gain valuable experience, receive full training, and make a real impact in your community.
- Why this job: Be part of a mission that empowers individuals and addresses critical social issues like poverty and health.
- Qualifications: Strong interpersonal skills and a commitment to helping others are essential; no prior experience required.
- Other info: Minimum commitment of two half days per week for one year is needed.
Would you like to help make a difference in your local community? Do you possess strong interpersonal skills and enjoy offering guidance and support? If so, why not become a Volunteer Adviser?
The role
As a Volunteer Adviser, you will talk to clients over the phone, face to face or via email to explore the challenges they face. You will help clients to understand their options and support them to take action to reach resolution. The role may also involve drafting or writing letters or emails, making phone calls on behalf of clients, or referring clients to another organisation. You will write up cases to ensure continuity and consistency for case handover.
Need to know
We require a minimum commitment of two half days per week for one year, including full training.
Our mission is to give local people the advice, knowledge and the confidence that they need to find their way forward – whoever they are, and whatever their problem. We provide free, confidential and impartial advice, education, sign-posting and advocacy. We address issues of financial exclusion such as poverty and debt, health, disability, and bureaucracy. We help our clients to understand their…
We are an independent charity funded through grants and donations. We provide local people with free, confidential and impartial advice, …
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Volunteer Adviser employer: FreddyMatch IP Pty
Contact Detail:
FreddyMatch IP Pty Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Volunteer Adviser
✨Tip Number 1
Network with local community organisations and charities. Attend events or workshops where you can meet people already working in similar roles. This will not only give you insights into the position but also help you make valuable connections that could support your application.
✨Tip Number 2
Demonstrate your interpersonal skills in real-life situations. Volunteer for community projects or engage in activities that require you to interact with diverse groups of people. This experience will showcase your ability to communicate effectively, which is crucial for a Volunteer Adviser.
✨Tip Number 3
Familiarise yourself with common issues faced by clients in your community, such as financial exclusion or health-related challenges. Understanding these topics will allow you to speak confidently about how you can help during interviews.
✨Tip Number 4
Prepare for potential role-play scenarios during the interview process. Practising how to handle client interactions, whether over the phone or face-to-face, will help you feel more confident and demonstrate your readiness for the role.
We think you need these skills to ace Volunteer Adviser
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities of a Volunteer Adviser. Highlight your interpersonal skills and any relevant experience in your application.
Tailor Your CV: Make sure your CV reflects your skills and experiences that are relevant to the role. Emphasise any previous volunteer work, customer service experience, or roles where you've provided guidance or support.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping others and your understanding of the challenges faced by clients. Mention specific examples of how you have supported individuals in the past.
Proofread Your Application: Before submitting, thoroughly proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at FreddyMatch IP Pty
✨Show Your Passion for Community Support
Make sure to express your genuine interest in helping others and making a difference in the community. Share any relevant experiences where you've provided support or guidance, as this will demonstrate your commitment to the role.
✨Demonstrate Strong Interpersonal Skills
Since the role involves talking to clients over the phone and face-to-face, it's crucial to showcase your interpersonal skills. Practice active listening and empathy during the interview, and be ready to discuss how you handle difficult conversations.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and how you would handle specific client situations. Think of examples from your past experiences where you successfully navigated challenges and helped others find solutions.
✨Understand the Organisation's Mission
Familiarise yourself with the charity's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their goal of providing free, confidential, and impartial advice to those in need.
