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For Companies At a Glance
- Tasks: Reconnect with past customers and inspire them to rediscover Freddie's Flowers.
- Company: Freddie's Flowers, a B Corp dedicated to spreading joy through flowers.
- Benefits: Flexible hours, weekly cash incentives, free flowers, and wellbeing support.
- Why this job: Join a passionate team and make people's days brighter with flowers.
- Qualifications: Strong communication skills and sales confidence are essential.
- Other info: Enjoy a supportive culture with regular social events and career growth opportunities.
About Freddie's Flowers
Freddie's Flowers was founded by Freddie Garland in October 2014 with one ambition: to change people's relationship with flowers. We believe flowers aren't only for grand occasions, but they make every day special, inspiring creativity and sparking joy. From the seed of an idea we continue to flourish; we're now a B Corp organisation. And our founding mission remains unchanged... To change the world of flowers and to change the world with flowers. At Freddie's Flowers, we believe in spreading joy through the beauty of flowers. Our mission is simple - to make people's days brighter, one bouquet at a time. We're a passionate, creative team that values individuality, collaboration, and flexibility.
Role Purpose
As a Sales Executive operating in the Restarts function, you'll play a key role in reconnecting with our past customers, and inspiring them to rediscover the delight of Freddie's Flowers. This is a customer-facing, relationship-driven role where your goal is to understand each customer's experience and persuade them to give us another try. We're looking for someone confident, empathetic, and persuasive with strong sales skills. This role is ideal for someone who loves a good conversation and thrives on building rapport.
Skills & Experience
- Strong communication skills: Clear, engaging and empathetic communicator
- Sales confidence: Ability to overcome objections and close deals with authenticity
- Organisation: Effective time management and attention to detail in tracking conversations
- Creativity: Willingness to test new approaches and share ideas
- Tech comfort: Experience using CRM tools (training provided on Zendesk and Dixa)
Key Responsibilities
- Reconnect with lapsed customers via phone and email
- Build genuine rapport and actively listen to customers' experiences
- Handle objections positively and persuasively encourage reactivation
- Record sales and customer information accurately in our CRM system
- Resolve past issues and find creative solutions that restore customer confidence
- Follow up with customers post-sale to confirm details and ensure satisfaction
- Work towards and exceed individual and team KPIs, contributing to overall sales performance and business growth
Benefits
We understand that flexibility is key. Whether you're returning to work, balancing family life, or looking for a part-time role that fits your schedule, this is a chance to do rewarding work in a fun, friendly environment.
Why Join Freddie's Flowers?
- Flexible part-time hours - work around your life, not the other way around.
- Weekly cash incentives - added directly to your pay.
- Free flowers - brighten your home with our latest bouquets.
- Lunch with our private chef every two weeks.
- Regular social events - from pub trips to creative workshops.
- Wellbeing support - sessions with The Mind Clinic.
- Health cash plan - via Medicash.
- 50% off your own flower subscription.
- Friends & Family discounts - share the floral love.
Our Culture
At Freddie's Flowers, we're proud of the warm, supportive culture we've built. We value balance, positivity, and genuine human connection - in both the way we work with our customers and with each other. We believe that happy people do their best work, which is why we prioritise flexibility, respect for personal time, and a healthy work-life balance. Whether you're working part-time or full-time, you'll be part of a caring, inclusive team that celebrates individuality and encourages everyone to flourish.
Inclusion
Freddie's Flowers recognises our success is dependent on the success of our people. Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Sales Executive (Part-time) employer: Freddie's Flowers
Contact Detail:
Freddie's Flowers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Executive (Part-time)
✨Tip Number 1
Get to know Freddie's Flowers! Familiarise yourself with their mission and values. When you chat with them, show that you understand their passion for flowers and how they aim to spread joy. This connection can really set you apart!
✨Tip Number 2
Practice your conversation skills! Since this role is all about building rapport, try role-playing with a friend or family member. Focus on being engaging and empathetic, just like you'd want to be with customers.
✨Tip Number 3
Be ready to handle objections like a pro! Think of common concerns customers might have and prepare your responses. Showing confidence in overcoming these hurdles will demonstrate your sales skills and authenticity.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen and ready to jump into the Freddie's Flowers family. Let's make those connections happen!
We think you need these skills to ace Sales Executive (Part-time)
Some tips for your application 🫡
Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for flowers and your enthusiasm for the role.
Tailor Your Application: Make sure to customise your application to highlight how your skills match what we're looking for. Mention your strong communication skills and any sales experience that makes you a great fit for reconnecting with our customers.
Show Your Creativity: We love fresh ideas! If you have any creative approaches to sales or customer engagement, share them in your application. This will help us see how you can contribute to our mission of spreading joy through flowers.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to keep track of your application and get back to you quickly!
How to prepare for a job interview at Freddie's Flowers
✨Know Your Flowers
Before the interview, brush up on Freddie's Flowers and their mission. Understand what makes their flowers special and how they aim to change people's relationship with them. This knowledge will help you connect with the team and show your genuine interest in the role.
✨Practice Your Pitch
As a Sales Executive, you'll need to be persuasive. Prepare a few scenarios where you can demonstrate your sales skills, especially how you would handle objections. Practising these conversations will boost your confidence and help you articulate your approach during the interview.
✨Show Empathy and Rapport-Building Skills
Freddie's Flowers values genuine connections. Think of examples from your past experiences where you've successfully built rapport with customers. Be ready to share these stories, highlighting your empathetic communication style and how it led to positive outcomes.
✨Be Ready to Discuss Creativity
The role requires creativity in reconnecting with lapsed customers. Come prepared with ideas on how you might approach this task. Whether it's a unique follow-up strategy or a fun way to engage customers, showcasing your creative thinking will set you apart.
