At a Glance
- Tasks: Reconnect with past customers and inspire them to rediscover Freddie's Flowers.
- Company: Freddie's Flowers, a B Corp dedicated to spreading joy through flowers.
- Benefits: Flexible hours, weekly cash incentives, free flowers, and wellbeing support.
- Other info: Enjoy a supportive culture that values balance and individuality.
- Why this job: Join a fun team and make people's days brighter with beautiful bouquets.
- Qualifications: Strong communication skills and sales confidence are essential.
The predicted salary is between 10 - 13 £ per hour.
Freddie's Flowers was founded by Freddie Garland in October 2014 with one ambition: to change people's relationship with flowers. We believe flowers aren't only for grand occasions, but they make every day special, inspiring creativity and sparking joy. From the seed of an idea we continue to flourish; we're now a B Corp organisation. And our founding mission remains unchanged... To change the world of flowers and to change the world with flowers.
At Freddie's Flowers, we believe in spreading joy through the beauty of flowers. Our mission is simple - to make people's days brighter, one bouquet at a time. We're a passionate, creative team that values individuality, collaboration, and flexibility.
As a Sales Executive operating in the Restarts function, you'll play a key role in reconnecting with our past customers, and inspiring them to rediscover the delight of Freddie's Flowers. This is a customer-facing, relationship-driven role where your goal is to understand each customer's experience and persuade them to give us another try.
We're looking for someone confident, empathetic, and persuasive with strong sales skills. This role is ideal for someone who loves a good conversation and thrives on building rapport.
Skills & Experience
- Strong communication skills: Clear, engaging and empathetic communicator.
- Sales confidence: Ability to overcome objections and close deals with authenticity.
- Organisation: Effective time management and attention to detail in tracking conversations.
- Creativity: Willingness to test new approaches and share ideas.
- Tech comfort: Experience using CRM tools (training provided on Zendesk and Dixa).
Key Responsibilities:
- Reconnect with lapsed customers via phone and email.
- Build genuine rapport and actively listen to customers' experiences.
- Handle objections positively and persuasively encourage reactivation.
- Record sales and customer information accurately in our CRM system.
- Resolve past issues and find creative solutions that restore customer confidence.
- Follow up with customers post-sale to confirm details and ensure satisfaction.
- Work towards and exceed individual and team KPIs, contributing to overall sales performance and business growth.
Why Join Freddie's Flowers?
We understand that flexibility is key. Whether you're returning to work, balancing family life, or looking for a part-time role that fits your schedule, this is a chance to do rewarding work in a fun, friendly environment.
Our benefits include:
- Flexible part-time hours – work around your life, not the other way around.
- Weekly cash incentives – added directly to your pay.
- Free flowers – brighten your home with our latest bouquets.
- Lunch with our private chef every two weeks.
- Regular social events – from pub trips to creative workshops.
- Wellbeing support – sessions with The Mind Clinic.
- Health cash plan – via Medicash.
- 50% off your own flower subscription.
- Friends & Family discounts – share the floral love.
Our Culture
At Freddie's Flowers, we're proud of the warm, supportive culture we've built. We value balance, positivity, and genuine human connection - in both the way we work with our customers and with each other.
We believe that happy people do their best work, which is why we prioritise flexibility, respect for personal time, and a healthy work–life balance. Whether you're working part-time or full-time, you'll be part of a caring, inclusive team that celebrates individuality and encourages everyone to flourish.
Inclusion
Freddie's Flowers recognises our success is dependent on the success of our people. Freddie's Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
Sales Executive (Part-time) in London employer: Freddie's Flowers
Freddie's Flowers is an exceptional employer that fosters a vibrant and collaborative work culture in the heart of Greater London. As a Floral Stylist, you'll enjoy unique opportunities for creative expression while benefiting from additional perks such as extra holiday options and discounts on flowers for your loved ones. Join us to grow your skills in a supportive environment where your creativity can truly flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Executive (Part-time) in London
✨Tip Number 1
Get to know the company! Before your interview, dive into Freddie's Flowers' mission and values. Understanding their passion for flowers and customer relationships will help you connect better during your chat.
✨Tip Number 2
Practice your sales pitch! Since this role is all about reconnecting with customers, think of a few scenarios where you can showcase your persuasive skills. Role-play with a friend or even in front of a mirror to boost your confidence.
✨Tip Number 3
Be ready to share your ideas! Freddie's Flowers values creativity, so don’t hesitate to suggest new approaches during your interview. Show them how you can bring fresh perspectives to the team.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you on their radar. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace Sales Executive (Part-time) in London
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for flowers and sales. Authenticity goes a long way in making a connection.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the role. Mention your strong communication skills and any experience you have with CRM tools. This shows us that you understand what we're looking for!
Show Your Sales Skills:Since this is a sales role, it’s important to demonstrate your sales confidence in your application. Share examples of how you've successfully built rapport or overcome objections in the past. We love hearing about your wins!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy and straightforward!
How to prepare for a job interview at Freddie's Flowers
✨Know Your Flowers
Before the interview, brush up on Freddie's Flowers and their mission. Understand their products and how they aim to change people's relationship with flowers. This knowledge will help you connect with the interviewers and show your genuine interest in the role.
✨Show Off Your Sales Skills
Prepare examples of how you've successfully built rapport with customers in the past. Think about times when you overcame objections or closed a deal. Being able to share these experiences will demonstrate your sales confidence and ability to inspire customers.
✨Practice Active Listening
During the interview, practice active listening. This means really paying attention to what the interviewers are saying and responding thoughtfully. It’s a key skill for the Sales Executive role, as you'll need to understand customer experiences and needs.
✨Be Creative and Open-Minded
Freddie's Flowers values creativity, so don’t hesitate to share any innovative ideas you have for reconnecting with lapsed customers. Whether it’s a unique follow-up strategy or a new way to engage them, showing your willingness to think outside the box can set you apart.
