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- Tasks: Be the friendly voice for our customers, resolving queries and ensuring satisfaction.
- Company: Join Freddie’s Flowers, a B Corp dedicated to changing the world with beautiful blooms.
- Benefits: Enjoy 28 days leave, hybrid working, and discounts on flowers for friends and family.
- Why this job: Be part of a vibrant team that values creativity and customer happiness in a growing company.
- Qualifications: No specific experience needed, just a passion for helping people and an interest in flowers.
- Other info: Work in a supportive environment that champions inclusivity and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Freddie’s handpick seasonal flowers and deliver them to your door in abundance. We might have grown a touch in size – from just Freddie and a milk float to an ever-budding team – but our spirit remains the same. We’re about blooming life and creativity into every home. With bundles of ways to style your stems, unbox the possibility of becoming your own florist, with personalised tutorials to show you how it’s done – or style your stems your way, as you wish.
From the seed of an idea we continue to flourish; we’re now a B Corp organisation. And our founding mission remains unchanged – to change the world of flowers, and to change the world with flowers.
This role requires you to be in the office a minimum of two days a week.
About The Role:
This is a really exciting opportunity to join a fast-growing company. Freddie’s Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy.
You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution.
What You’ll Be Doing:
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing.
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
Nice to have
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
The Future
Our Customer Service Team has seen a lot of growth and development over the last year, and we want to continue to push for the highest levels of customer service. You will be integral to this, and your voice heard across the company on how we support our customers.
- 28 days annual leave
- 3% employers pension contribution
- Life Assurance (4x annual salary)
- Option to buy extra holiday days
- Discounted flowers for friends/family
- Hybrid Working
- Learning and Development Support
- Cycle to work scheme
- Employee Assistance Programme
- Medicash
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events
Inclusion: Freddie’s Flowers recognises our success is dependent on the success of our people. Freddie’s Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Customer Service Agent, London, UK employer: Freddies Flowers
Contact Detail:
Freddies Flowers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent, London, UK
✨Tip Number 1
Familiarise yourself with Freddie’s Flowers and their mission. Understanding their commitment to creativity and customer satisfaction will help you align your approach during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to demonstrate your interpersonal skills. Since the role requires building rapport with customers, think of examples from your past experiences where you successfully resolved issues or enhanced customer satisfaction.
✨Tip Number 3
Show your enthusiasm for flowers and customer service. Being genuinely interested in the product can set you apart, so consider sharing any personal experiences or knowledge about flowers that could resonate with the company’s ethos.
✨Tip Number 4
Be ready to discuss how you handle busy workloads and prioritise tasks. The ability to think on your feet is crucial, so prepare scenarios where you successfully managed multiple responsibilities while maintaining a high level of service.
We think you need these skills to ace Customer Service Agent, London, UK
Some tips for your application 🫡
Understand the Company Culture: Freddie’s Flowers values creativity and a friendly approach. Make sure to reflect this in your application by using a warm and engaging tone that aligns with their mission of bringing joy through flowers.
Highlight Relevant Experience: If you have previous customer service experience, be sure to detail it in your CV. Mention specific situations where you resolved customer issues or received positive feedback, as this will demonstrate your capability for the role.
Showcase Your Interpersonal Skills: Since the role requires excellent communication skills, include examples of how you've effectively communicated with customers in the past. This could be through phone calls, emails, or face-to-face interactions.
Tailor Your Application: Customise your CV and cover letter to reflect the specific requirements mentioned in the job description. Emphasise your ability to work in a team, handle a busy workload, and your interest in flowers, as these are key aspects of the role.
How to prepare for a job interview at Freddies Flowers
✨Show Your Passion for Flowers
Since Freddie’s Flowers is all about creativity and flowers, make sure to express your genuine interest in flowers and how they can brighten people's lives. Share any personal experiences or knowledge you have about flowers to connect with the company's mission.
✨Demonstrate Your Customer Service Skills
As a Customer Service Agent, you'll be the first point of contact for customers. Prepare examples from your past experiences where you've successfully resolved customer issues or provided exceptional service. Highlight your ability to remain friendly and professional under pressure.
✨Emphasise Team Collaboration
Freddie’s Flowers values teamwork, so be ready to discuss how you work well with others. Share instances where you've collaborated with colleagues to improve customer service or solve problems, showcasing your interpersonal skills and ability to communicate effectively.
✨Be Ready to Upsell
The role involves upselling flowers and services to retain customers. Think of strategies or techniques you've used in the past to encourage customers to consider additional products. This will demonstrate your proactive approach and understanding of customer needs.
