Freddie’s Flowers is seeking a friendly, proactive Customer Service representative to join our rapidly growing team in London. You will be the first point of contact for customers, resolving queries with a friendly, efficient approach and gathering feedback to help us improve.
You will work closely with colleagues across departments, delivering excellent service while identifying opportunities to upsell our flowers and subscriptions to retain customers who are considering stopping their
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Customer Happiness Specialist (Florals & Gifting) employer: Freddie's Flowers
Freddie’s Flowers is an exceptional employer that fosters a creative and inclusive work environment, perfect for those passionate about photography and floral artistry. With a commitment to employee growth, we offer learning and development support, flexible working options, and unique benefits like discounted flowers and health sessions, all while being part of a purpose-driven B Corp organisation. Join us in changing the world with flowers and enjoy a fulfilling role in our vibrant team based in our in-house studio.
