Freddie’s Flowers is seeking a friendly, proactive Customer Services team member to be the first point of contact for our customers. You’ll ensure issues are resolved and feedback is captured to continuously improve service quality.
Based in London, you will work with a collaborative team, handle queries efficiently, and have the opportunity to upsell our floral products and subscriptions. This role requires you in the office a minimum of two days per week.
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Customer Experience Agent — Flowers, Hybrid Role employer: Freddie's Flowers
Freddie’s Flowers is an exceptional employer that fosters a creative and inclusive work environment, perfect for those passionate about photography and floral artistry. With a commitment to employee growth, we offer learning and development support, flexible working options, and unique benefits like discounted flowers and health sessions, all while being part of a purpose-driven B Corp organisation. Join us in changing the world with flowers and enjoy a fulfilling role in our vibrant team based in our in-house studio.
