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- Tasks: Be the friendly voice for our customers, resolving queries and ensuring satisfaction.
- Company: Join Freddie's Flowers, a B Corp dedicated to changing the world with beautiful blooms.
- Benefits: Enjoy 28 days leave, hybrid working, and discounts on flowers for friends and family.
- Why this job: Be part of a vibrant team that values creativity and customer happiness in a growing company.
- Qualifications: Excellent communication skills and a passion for helping others; previous experience is a plus.
- Other info: Hybrid work model with a minimum of two office days per week.
The predicted salary is between 24000 - 36000 £ per year.
Freddie\’s handpick seasonal flowers and deliver them to your door in abundance. We might have grown a touch in size – from just Freddie and a milk float to an ever-budding team – but our spirit remains the same. We\’re about blooming life and creativity into every home. With bundles of ways to style your stems, unbox the possibility of becoming your own florist, with personalised tutorials to show you how it\’s done – or style your stems your way, as you wish.
From the seed of an idea we continue to flourish; we\’re now a B Corp organisation. And our founding mission remains unchanged – to change the world of flowers, and to change the world with flowers.
This role requires you to be in the office a minimum of two days a week.
About The Role:
This is a really exciting opportunity to join a fast-growing company. Freddie\’s Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy.
You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution.
What You\’ll Be Doing:
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
Requirements
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
Nice to have
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
The Future
Our Customer Service Team has seen a lot of growth and development over the last year, and we want to continue to push for the highest levels of customer service. You will be integral to this, and your voice heard across the company on how we support our customers.
Benefits
- 28 days annual leave
- 3% employers pension contribution
- Life Assurance (4x annual salary)
- Option to buy extra holiday days
- Discounted flowers for friends/family
- Hybrid Working
- Learning and Development Support
- Cycle to work scheme
- Employee Assistance Programme
- Medicash
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events
Inclusion: Freddie\’s Flowers recognises our success is dependent on the success of our people. Freddie\’s Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age. #J-18808-Ljbffr
Customer Service Agent, London, UK employer: Freddie's Flowers
Contact Detail:
Freddie's Flowers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent, London, UK
✨Tip Number 1
Familiarise yourself with Freddie's Flowers and their mission. Understanding their commitment to creativity and customer satisfaction will help you align your approach during the interview, showcasing how you can contribute to their goals.
✨Tip Number 2
Prepare to demonstrate your interpersonal skills. Since you'll be the first point of contact for customers, think of examples from your past experiences where you've successfully resolved issues or built rapport with clients.
✨Tip Number 3
Show your enthusiasm for flowers and customer service. Being genuinely interested in the product and the role will set you apart, so consider sharing any personal experiences or knowledge about flowers that could resonate with the team.
✨Tip Number 4
Be ready to discuss how you handle a busy workload. Think of specific strategies you use to prioritise tasks and remain flexible, as this is crucial for maintaining high levels of customer satisfaction in a fast-paced environment.
We think you need these skills to ace Customer Service Agent, London, UK
Some tips for your application 🫡
Understand the Company Culture: Freddie's Flowers values creativity and a friendly approach. Make sure to reflect this in your application by showcasing your personality and enthusiasm for flowers and customer service.
Tailor Your CV: Highlight any previous customer service experience and interpersonal skills that align with the job description. Use specific examples to demonstrate how you've successfully resolved customer issues in the past.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping customers and your interest in flowers. Mention how you can contribute to the team and improve customer satisfaction based on your understanding of their needs.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a customer-facing role.
How to prepare for a job interview at Freddie's Flowers
✨Show Your Passion for Flowers
Freddie's Flowers is all about creativity and a love for flowers. Make sure to express your enthusiasm for the floral industry during the interview. Share any personal experiences or interests related to flowers, as this will demonstrate your alignment with the company's mission.
✨Demonstrate Excellent Communication Skills
As a Customer Service Agent, you'll be the first point of contact for customers. Practice clear and friendly communication, both verbally and in writing. Be prepared to showcase how you can handle queries efficiently while maintaining a professional tone.
✨Prepare for Problem-Solving Scenarios
The role requires you to analyse problems and find positive solutions. Think of examples from your past experiences where you've successfully resolved customer issues. This will show your ability to think on your feet and handle a busy workload.
✨Highlight Teamwork Experience
Freddie's Flowers values collaboration within their teams. Be ready to discuss your previous experiences working in a team environment. Emphasise how you communicate and collaborate with others to ensure the best service for customers.
