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For Companies At a Glance
- Tasks: Be the friendly voice for our customers, resolving queries and ensuring satisfaction.
- Company: Join Freddie's Flowers, a B Corp dedicated to changing the world with beautiful blooms.
- Benefits: Enjoy 28 days leave, hybrid work, wellness sessions, and discounts on flowers!
- Why this job: Be part of a vibrant team that values creativity and customer happiness.
- Qualifications: Great communication skills and a passion for helping others are essential.
- Other info: Flexible part-time hours make this role perfect for students!
Customer Service Agent (Flexible Part-Time), London, UK
Customer Service Agent (Flexible Part-Time), London, UK
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Freddie\’s handpick seasonal flowers and deliver them to your door in abundance. We might have grown a touch in size – from just Freddie and a milk float to an ever-budding team – but our spirit remains the same. We\’re about blooming life and creativity into every home. With bundles of ways to style your stems, unbox the possibility of becoming your own florist, with personalised tutorials to show you how it\’s done – or style your stems your way, as you wish.
From the seed of an idea we continue to flourish; we\’re now a B Corp organisation. And our founding mission remains unchanged – to change the world of flowers, and to change the world with flowers.
About The Role:
This is a really exciting opportunity to join a fast-growing company. Freddie\’s Flowers are looking for friendly, proactive and positive people to join our award-winning customer services team, as we continue to grow! As the first point of contact for our customers, this role is key to keeping our wonderful customers inexplicably happy.
You are the first point of call for our customers. You understand customers, and want to see their issues through to resolution.
What You\’ll Be Doing:
- Be the first point of contact for our customers, dealing with queries in a friendly and efficient way
- Capture and report customer feedback to improve our service
- Work well within your team and across the department to communicate and collaborate, to ensure the customer is always receiving the best service possible
Requirements
- Excellent interpersonal skills and enjoy working as part of a team
- Friendly yet professional writing manner and able to communicate effectively both verbally and in writing
- Able to analyse problems and find positive solutions
- Quick to learn and able to think on your feet
- Ability to handle a busy workload, prioritise and be flexible
- Confidence building rapport with a customer over the phone
- Ability to upsell our flowers and service to retain customers who are considering stopping their accounts
- An interest in flowers and helping people
Nice to have
- Previous customer support or customer facing experience
- Experience with spreadsheets, customer management systems and other office-based software
The Future
Our Customer Service Team has seen a lot of growth and development over the last year, and we want to continue to push for the highest levels of customer service. You will be integral to this, and your voice heard across the company on how we support our customers.
Benefits
- 28 days annual leave
- 3% employers pension contribution
- Life Assurance (4x annual salary)
- Group Income Protection
- Employee Assistance Programme
- Cycle to Work scheme
- Long service awards and sabbaticals
- Opportunity to buy additional holiday
- Hybrid working
- Learning and Development Support
- Medicash
- Health and wellbeing sessions with The Mind Clinic
- Team socials and events
- Weekly lunch
- An abundance of organic snacks
- Free Eye Test Vouchers
- 1 CSR day per year
- 50% of Flowers for you
- x2 25% off codes for your Friends & Family
Inclusion: Freddie\’s Flowers recognises our success is dependent on the success of our people. Freddie\’s Flowers is committed to creating an inclusive work environment with a diverse workforce where everyone feels safe and valued. All applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.
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Industries
IT Services and IT Consulting
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Customer Service Agent (Flexible Part-Time), London, UK employer: Freddie's Flowers
Contact Detail:
Freddie's Flowers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent (Flexible Part-Time), London, UK
✨Tip Number 1
Familiarise yourself with Freddie's Flowers and their mission. Understanding their values and how they aim to change the world of flowers will help you connect with the team during interviews and show your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face in the role. Think about how you would handle difficult customers or resolve complaints, as demonstrating your problem-solving abilities can set you apart.
✨Tip Number 3
Showcase your passion for flowers! Whether it's through personal experiences or knowledge about different types of flowers, being able to discuss your interest can make a positive impression and align you with the company's ethos.
✨Tip Number 4
Network with current or former employees if possible. They can provide insights into the company culture and what it takes to succeed in the customer service team, giving you an edge in your application process.
We think you need these skills to ace Customer Service Agent (Flexible Part-Time), London, UK
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Freddie's Flowers is looking for in a Customer Service Agent. Highlight key responsibilities and required skills that you possess.
Tailor Your CV: Customise your CV to reflect your relevant experience, particularly any customer service roles or skills that align with the job requirements. Emphasise your interpersonal skills and ability to handle queries efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your interest in flowers and how your skills can contribute to keeping customers happy at Freddie's Flowers.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Freddie's Flowers
✨Show Your Passion for Flowers
Since Freddie's Flowers is all about creativity and flowers, make sure to express your genuine interest in flowers during the interview. Share any personal experiences or knowledge you have about flowers, as this will demonstrate your enthusiasm for the role.
✨Demonstrate Your Customer Service Skills
As a Customer Service Agent, you'll be the first point of contact for customers. Prepare examples of how you've successfully handled customer queries in the past. Highlight your ability to remain friendly and professional, even in challenging situations.
✨Be Ready to Problem-Solve
The role requires quick thinking and problem-solving skills. During the interview, be prepared to discuss how you approach resolving customer issues. You might even be asked to role-play a scenario, so think on your feet and show your proactive attitude.
✨Emphasise Teamwork and Collaboration
Freddie's Flowers values teamwork, so be sure to highlight your experience working collaboratively with others. Discuss how you communicate effectively within a team and how you contribute to creating a positive work environment.
