At a Glance
- Tasks: Lead and support teams providing care for individuals with complex needs.
- Company: Freda’s Care Ltd, a growing company with a strong reputation.
- Benefits: Private health insurance, ongoing support, and clear KPIs for success.
- Other info: Dynamic role with travel across Stoke-on-Trent and Staffordshire, offering career growth.
- Why this job: Make a real difference in the lives of individuals while developing your leadership skills.
- Qualifications: Previous Service Manager experience and Level 3 in Health and Social Care required.
The predicted salary is between 30000 - 40000 € per year.
This role sits within one of our enhanced services, supporting individuals with forensic backgrounds, complex needs, and behaviours that may challenge. Because of the nature of the service, previous Service Manager experience is essential.
We are looking for a confident and skilled Service Manager to lead teams who provide care and support in supported living settings. The ideal candidate will have strong leadership skills, experience managing staff teams, and the ability to handle staff-related matters professionally and in line with legislation. A working knowledge of CQC compliance requirements is essential. A Level 3 in Health and Social Care is essential, and the successful candidate must be willing to work towards a Level 5.
Key Responsibilities- Oversee the day-to-day running of services across Stoke-on-Trent and Staffordshire.
- Supervise all members of the staff team.
- Provide leadership, guidance, and support for staff and tenants.
- Implement behaviour management strategies when required, working alongside the PBS Lead.
- Support individuals with Learning Disabilities, Forensic backgrounds, and Complex Needs.
- Complete routine audits, rota management, and maintain positive relationships with families and professionals.
- Attend assessments, review meetings, and assist in the Registered Manager’s absence.
- Provide clear working examples of leadership and management in practice.
- Work independently, using initiative and strong organisational skills.
- Occasional shift cover may be required.
- Previous Service Manager experience is required.
- Experience in care or a similar role is essential.
- Ability to delegate effectively.
- Ability to manage challenging behaviours confidently and safely.
- Strong interpersonal skills and the ability to lead others.
- A driving licence is not essential but would be an advantage.
The role requires travel across Stoke-on-Trent and Staffordshire. A typical week includes:
- Minimum 4 Days in service in Stoke-on-Trent
- 1 office-based day as required
Some weekend work will be required on a rota with the leadership team to ensure strong leadership presence beyond office hours.
What We Offer- Private health insurance as part of the package.
- A clear set of KPIs linked to maintaining compliance and high standards of support.
- Ongoing support and guidance from the Registered Manager.
- The opportunity to be part of a growing company building a strong reputation across the Midlands.
Service Manager Support Living in Stafford employer: Fredas Care Ltd
Freda’s Care Ltd is an exceptional employer, offering a supportive and dynamic work environment for Service Managers in Stoke-on-Trent and Staffordshire. With a focus on employee growth, we provide ongoing training opportunities, including support towards achieving a Level 5 qualification in Health and Social Care, alongside private health insurance and a commitment to maintaining high standards of care. Join us to make a meaningful impact while being part of a dedicated team that values leadership and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager Support Living in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the care sector, especially those who have experience with forensic services. They might know about openings or can give you a heads-up on what employers are really looking for.
✨Tip Number 2
Prepare for interviews by brushing up on your leadership examples. Think of specific situations where you’ve successfully managed staff or handled challenging behaviours. We want you to showcase your skills confidently!
✨Tip Number 3
Don’t forget to research Freda’s Care Ltd! Understanding their values and services will help you tailor your responses during interviews. Plus, it shows you’re genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Manager Support Living in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous Service Manager roles and any relevant experience in care settings, especially with complex needs.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of your leadership skills and how you've managed staff teams effectively in the past.
Showcase Your Knowledge:Demonstrate your understanding of CQC compliance requirements and behaviour management strategies. This will show us that you’re not just experienced but also knowledgeable about the specifics of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Fredas Care Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of CQC compliance requirements and the specific needs of individuals with forensic backgrounds. Being able to discuss these topics confidently will show that you're serious about the role and understand the complexities involved.
✨Showcase Your Leadership Skills
Prepare examples from your previous experience where you've successfully led a team or managed challenging behaviours. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see your impact.
✨Demonstrate Your Interpersonal Skills
Since this role involves working closely with staff and tenants, be ready to discuss how you build relationships and support your team. Think of specific instances where your communication skills made a difference in a challenging situation.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to managing staff or handling complex needs. Practise your responses to these scenarios, focusing on your problem-solving abilities and how you would implement behaviour management strategies effectively.
